What are the responsibilities and job description for the System Administrator position at Performix?
Job
Overview
· We
are seeking a skilled and proactive Helpdesk Specialist / Junior Systems
Administrator for a 3-month contract.
· In
this dual-focus role, you will provide top-tier end-user support while handling
foundational systems administration tasks, with a heavy emphasis on Microsoft
365 environments.
· While
this position is primarily remote, you will serve our Boston-based team and
must live within 30 minutes of Boston to assist with occasional hands-on
hardware deployments, equipment imaging, or urgent on-site troubleshooting.
· Will need to be able to reach office in
30 minutes to support any tech emergencies if needed.
Key
Responsibilities:
· End-User
Support & Helpdesk
· Serve
as the primary point of contact for remote and local employees experiencing
technical issues (hardware, software, network, and access).
· Diagnose,
troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level
of customer service and responsiveness.
· Provision,
image, and ship laptops (Windows/Mac) and peripherals for onboarding employees;
coordinate the return of equipment for offboarding.
· Junior
Systems Administration & M365
· Handle
end-to-end Microsoft 365 (Office 365) setups, including creating user accounts,
configuring mailboxes, assigning licenses, and setting up distribution
groups/shared mailboxes.
· Manage
user permissions and access control via Microsoft Entra ID (formerly Azure
Active Directory) and/or local Active Directory.
· Configure
and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for
end-users.
· Assist
with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet
configurations for remote workers).
Required
Experience:
· 2
years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin
role.
· Strong
M365 Experience: Proven track record of configuring Office 365 accounts,
provisioning mailboxes, and managing basic tenant settings.
· Proficient
with Active Directory / Microsoft Entra ID user administration.
· Strong
troubleshooting skills across Windows 10/11 and macOS environments.
· Experience
utilizing MDM tools (e.g., Intune, Jamf) for device deployment is a major plus.
Location & Contract Requirements:
· Must
be physically located within a 30-minute radius of Boston, MA.
· Must
have a reliable home internet connection and a dedicated quiet workspace.