Demo

Customer Service Planner (W2 - Onsite)

Performix
Foxboro, MA Full Time
POSTED ON 9/11/2026
AVAILABLE BEFORE 10/10/2026
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Job Description:<\/span><\/span><\/b>\n
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Location<\/span><\/span><\/b>:  Foxboro, Massachusetts\n
\n Schedule:<\/b>   7:30 am\- 4.00 pm Monday to Friday\n
\n Duration:<\/b>  Long term.  Six\-month renewals Possible conversion to full\-time employment.\n
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         <\/span><\/span><\/span><\/span><\/span>Top Skills:<\/span><\/span><\/b>     \n
\n 1<\/b>. Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.<\/span><\/span><\/p>\n

         <\/span><\/span><\/span><\/span><\/span>2<\/span><\/span><\/b>.  SAP user experience.  Customer Service and Order fulfilment in industrial setting using SAP and intranet\/buy systems\/ quote to cash type tools<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>3<\/span><\/span><\/b>.  Strong MS Office use.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Duties:<\/span><\/span><\/b>\n
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         <\/span><\/span><\/span><\/span><\/span>Take customer order entries and assign work to other team members.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Uses Salesforce to interpret requests and assign tasks.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Interview process:<\/span><\/span><\/b> 1st round: Video conference, 2nd\/final round: Onsite at the factory<\/span><\/span>\n
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About the Facility<\/span><\/span><\/b>\n
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         <\/span><\/span><\/span><\/span><\/span>Instrumentation materials are manufactured at this facility.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Engineering\-focused plant\/factory environment.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Team consists of approximately 20 people.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Mix of Customer Service Representatives, Planning, and Purchasing professionals.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Diverse team with varied backgrounds and cultures.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Collaborative environment where everyone has opportunities to lead and participate in team meetings.<\/span><\/span>\n
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Key Responsibilities<\/span><\/span><\/b>\n
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         <\/span><\/span><\/span><\/span><\/span>Interface with internal and external customers.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Coordinate activities with client functional areas including:<\/span><\/span><\/b>\n
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         <\/span><\/span><\/span><\/span><\/span>Manufacturing<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Sales<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Distribution<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Field Service<\/span><\/span>\n
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Handle customer complaints and inquiries accurately and promptly, including:<\/span><\/span><\/b>\n
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         <\/span><\/span><\/span><\/span><\/span>Order status<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Production updates<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Delivery inquiries<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Billing inquiries<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Perform order error resolution, order processing, and maintenance functions for both order\-based and proposal\-based orders.<\/span><\/span>\n
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Coordinate with customers regarding:<\/span><\/span><\/b>\n
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         <\/span><\/span><\/span><\/span><\/span>Product selection<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Order placement<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Delivery schedules<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Expediting requests<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Proactively solve customer issues to improve customer satisfaction and relationships.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Provide product information, including some technical information when necessary.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Systems and Software<\/span><\/span>\n
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Utilize and maintain data in:<\/span><\/span><\/b>\n
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         <\/span><\/span><\/span><\/span><\/span>SAP<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Quote to Cash<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Intranet<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Buy Automation<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Extranet<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Shared Drives<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>External Account Websites<\/span><\/span>\n
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Qualifications:<\/span><\/span><\/b>\n
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         <\/span><\/span><\/span><\/span><\/span>Position is located at the Client Plant in Foxboro, Massachusetts.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Desire for upward mobility and career growth within Client.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Fast learner willing to travel periodically for training opportunities.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Excellent verbal and written communication skills.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Ability to prioritize work, work independently, and meet deadlines.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Strong relationship\-building skills with both internal and external stakeholders.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Strong mediation, negotiation, and facilitation skills.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Working knowledge of Microsoft Windows operating systems.<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Experience with:<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Microsoft Word<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Microsoft Excel<\/span><\/span>\n
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         <\/span><\/span><\/span><\/span><\/span>Microsoft Access<\/span><\/span>\n
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    \n
  • SAP experience preferred.<\/span><\/span>\n
    <\/span><\/li>\n <\/ul>\n <\/div>\n <\/span>\n
    \n \n Requirements<\/h3>\n

    Top Skills:<\/span><\/span><\/b>\n
    <\/p>\n

    \n 1<\/b>. Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.<\/span><\/span>\n
    \n <\/div>\n

    \n
    \n <\/p>\n

    \n 2<\/span><\/span><\/b>.  SAP user experience.  Customer Service and Order fulfilment in industrial setting using SAP and intranet\/buy systems\/ quote to cash type tools<\/span><\/span>\n
    \n <\/div>\n
    \n
    \n <\/div>\n
    \n 3.<\/b> Strong MS Office use.<\/span><\/span>\n
    \n <\/div>\n <\/span>\n
    \n <\/body>\n<\/html>

Salary.com Estimation for Customer Service Planner (W2 - Onsite) in Foxboro, MA
$51,779 to $66,260
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