AR Collections Administrator

The Accounts Receivable Administrator will be responsible for account reconciliation and collections. This position will provide exceptional customer support regarding invoice inquiries and customer setup, managing the Invoice Import process to our Customer Portal, and collecting payments against past due invoices. This position will play a critical role in ensuring timely cash flow and maintaining positive customer relations.

Duties include, but are not limited to, the following list:

Balanced Cash Application:

•Accurately apply cash receipts to customer accounts, ensuring proper allocation against invoices.

•Monitor and resolve discrepancies promptly to maintain accurate accounts receivable records.

  Account Reconciliation:

•Conduct regular reconciliations of customer accounts, investigating and resolving any discrepancies.

•Respond to audit support request timely and accurately. 

  Customer Master Data Management:

•Maintain and update customer master data to ensure accuracy and compliance with company policies.

•Assist in setting up new customer accounts in the system, ensuring all required documentation is complete.

  Customer Support:

•Provide exceptional customer service by addressing customer inquiries regarding invoices, account status, and payment terms.

•Assist customers with the customer portal, ensuring smooth access for invoice retrieval and payment processing.

  Invoice Import to Customer Portal:

•Manage the importation of invoices to the customer portal, ensuring timely and accurate availability for customers.

•Ensure that invoices comply with legal and contractual requirements prior to uploading.

  Collections Management:

•Monitor overdue accounts and initiate timely collection efforts while maintaining a professional and courteous approach toward customers.

•Collaborate with sales and customer service teams to address customer issues that may impede payment.

•Other tasks as assigned my manager. 

Supervisory Responsibilities

This position has no supervisory responsibilities and is supervised by the Director of Revenue Cycle Management.

Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

•Minimum 2 years’ experience in an Accounts Receivable /Accounts Payable role. 

•High School diploma or equivalent; Associate degree in accounting preferred

Skills and Abilities

•Strong understanding of accounting principles and practices.

•Proficiency in accounting software (e.g., Sage, SAP, NetSuite) and Microsoft Excel.

•Excellent analytical and problem-solving skills with keen attention to detail.

•Strong communication and interpersonal skills to effectively interact with customers and team members.

•Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

•Experience with invoicing and customer portal systems is a plus.

Language Skills

•Proper business English usage, spelling, grammar, and punctuation

•Excellent verbal and written communication and interpersonal skills 

Mathematical Skills

•Ability to calculate basic math including fractions, percentages, and decimals

•Must have strong basic math skills for billing and reports

Computer Skills

•Knowledge and ability to understand and operate basic computer functions, operating systems, and software applications such as Windows, Word, Outlook, Excel, Microsoft Teams, Apple IOS, and Android. Must be proficient in/have advanced skills in Word and Excel such as spreadsheets, database, and reporting tools. In addition, required to learn and use industry specific devices and software as required to perform the duties of the position.

This position will focus on collections within the Accounts Receivable Department.

Salary : $23 - $27