Prosthetic and Orthotic Office Administrator

Prosthetic and Orthotic Office Administrator

Performance Prosthetics & Orthotics

Join a Team Where Your Work Makes a Difference

Performance Prosthetics & Orthotics is seeking an experienced, highly organized Prosthetic and Orthotic Office Administrator to join our team.

We aren’t simply looking for someone to answer phones and schedule appointments. We are looking for a professional who understands that exceptional patient care begins long before the clinician enters the room.

Our administrative team plays a critical role in each patient’s experience—from the first phone call and insurance verification through authorization, scheduling, delivery, and follow-up. If you take pride in getting the details right, solving problems, helping patients, and keeping a busy medical office running smoothly, we would like to meet you.

What You’ll Do

As a Prosthetic and Orthotic Office Administrator, you will help coordinate the administrative side of patient care while working closely with our patients, clinicians, referral sources, insurance companies, and fellow team members.

Your responsibilities may include:

· Welcoming patients and creating a professional, compassionate experience from check-in through check-out

· Scheduling and coordinating patient appointments

· Creating and maintaining accurate electronic patient records

· Verifying insurance eligibility and benefits

· Obtaining insurance authorizations and tracking outstanding authorization requirements

· Reviewing incoming referrals, prescriptions, medical records, and other documentation for completeness

· Communicating with physician offices, referral sources, insurance carriers, and other healthcare professionals

· Collecting and posting patient payments and discussing financial responsibilities with patients

· Managing incoming telephone calls and responding appropriately to patient and referral-source inquiries

· Scanning, indexing, routing, and maintaining documentation within the electronic health record

· Coordinating closely with clinical staff to track patients and services currently in progress

· Following up on outstanding documentation, authorizations, and other items that could delay patient care

· Completing assigned administrative tasks accurately and within established timelines

Who We’re Looking For

The person who succeeds in this position is someone who notices when something isn’t right—and takes the initiative to help fix it.

You should be comfortable managing multiple priorities without losing attention to detail. You’ll interact with patients who may be navigating significant changes in their lives, so professionalism, patience, empathy, and excellent communication skills are essential.

We are especially interested in candidates who are:

· Highly organized and detail-oriented

· Dependable and accountable

· Comfortable taking ownership of their responsibilities

· Able to prioritize effectively in a busy medical environment

· Confident communicating professionally by telephone, email, and in person

· Comfortable working collaboratively with clinicians and administrative staff

· Resourceful when solving problems and following up on outstanding issues

· Able to build positive relationships with patients, coworkers, referral sources, and healthcare professionals

· Committed to providing exceptional customer service

Qualifications

Required:

· High school diploma or GED

· Strong computer and general office skills

· Professional written and verbal communication skills

· Ability to accurately manage detailed information and multiple priorities

Preferred:

· At least 1 year of medical office experience

· Experience with insurance verification and authorization

· Experience working with electronic health/medical record systems

· DME, Orthotics & Prosthetics, rehabilitation, or other specialty medical experience

· Working knowledge of Microsoft Word, Excel, email, and automated billing or practice-management systems

· Basic administrative accounting experience

· Typing proficiency of at least 40 words per minute

Candidates with strong medical office, insurance authorization, DME, or Orthotics & Prosthetics experience are strongly encouraged to apply.

Why Performance Prosthetics & Orthotics?

Orthotics and prosthetics is a unique area of healthcare. Our patients aren’t numbers on a schedule. We have the opportunity to build relationships with them and be part of restoring mobility, independence, and quality of life.

That requires an administrative team that understands the importance of what happens behind the scenes.

We value employees who take ownership of their work, support their teammates, communicate well, and genuinely care about providing an excellent experience for our patients.

Performance Prosthetics & Orthotics offers a competitive hourly wage and benefits package for eligible full-time employees.

Physical Requirements

This position regularly requires sitting, standing, walking, speaking by telephone and in person, using standard office equipment, and reaching with the hands and arms. The employee may occasionally be required to bend or twist and must be able to lift up to 25 pounds. The position requires close and distance vision and the ability to adjust focus.

How to Apply

Please submit your resume through this job posting for consideration.

NO PHONE CALLS OR WALK-INS

To ensure our staff can remain focused on providing exceptional service to our patients, Performance Prosthetics & Orthotics does not accept telephone inquiries or walk-in applications from prospective candidates, recruiters, staffing agencies, or contractors.

We appreciate your professionalism and your respect for this policy.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of experience do you have working in a medical office, DME company, Orthotics & Prosthetics practice, or similar healthcare environment?

- No experience
- Less than 1 year
- 1–2 years
- 3–5 years
- More than 5 years

• How much experience do you have verifying insurance eligibility and benefits?

- None
- Limited experience
- I have performed insurance verification as a regular part of my job
- I have extensive experience with insurance verification and resolving coverage issues

• How much experience do you have obtaining and tracking prior authorizations for medical services or equipment?

- None
- Limited experience
- 1–2 years
- 3 years

• Which of the following have you performed in a previous position? (Select all that apply.)

- Patient scheduling
- Insurance eligibility/benefit verification
- Prior authorization
- Reviewing referrals and prescriptions
- Requesting medical records or documentation from physician offices
- Collecting patient payments
- Electronic medical/health record documentation
- Communicating with insurance carriers
- DME or Orthotics & Prosthetics administration
- None of the above

• A patient cannot be scheduled for delivery because required documentation or insurance authorization is still outstanding. What would you do?

Work Location: In person

Salary : $20 - $25