Service Writer

Description

Performance Honda Fairfield is looking for an experienced Service Writer with at least three years of experience in the field. Our ideal candidate will excel in providing personalized and exceptional assistance for various light maintenance and repair service recommendations.

• Earn $55,000.00 to $75,000.00 Annually (Experience Based)
• Potential Quarterly Cash Bonus Ernings!
• 40 Hour Work Week M-F (Alternating Saturdays with Extra Day Off)
• Hours of Work 7:00 AM – 5:00 PM (1 Hour Lunch)
  
  

Performance Honda Fairfield has consistently demonstrated excellence in customer service and satisfaction, earning us the Prestigious Presidents Award Ten Times! This remarkable achievement highlights our unwavering commitment to quality, integrity, and unmatched automotive experiences. We commend our entire team for setting the standard in the industry and invite you to be a part of it!

What We Offer

• Comprehensive Benefits Package: Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time off, and Retirement Plans with Generous Company Match!
• Competitive compensation based on experience
• Bonus Giveaway Outings Every 3 Months!
• Generous employee discounts on vehicles, parts, and services
• The Service Shop is climate-controlled
• Well-lit and clutter free workplace
• Work uniforms are provided
• BRAND NEW fully equipped break room
  
  

Requirements

Responsibilities:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Send customers the iService video with service inspection.
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles
  
  

Qualifications

• 3 years of Service (Writer) experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• General understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Valid driver’s license with a driving record that allows you to drive customers and company vehicles.
• Performance Honda Fairfield is a drug-free workplace
  
  

Thank you for considering a career with Performance Honda Fairfield. We eagerly await a dedicated Service Writer who is inspired to provide exceptional customer service and elevate our team. Your passion for helping others and commitment to excellence will drive our success together!