Compliance Specialist (52883)

Join Our HME Compliance Team!

Are you energized by collaboration, driven by integrity, and inspired by the opportunity to help shape a culture where doing the right thing is simply the way we work? If so, we’d love to meet you.

We’re searching for a Compliance and Regulatory Affairs Specialist who not only brings strong compliance expertise, but who proactively engages with colleagues, enjoys presenting ideas and insights to leaders, and takes pride in managing projects from concept to successful completion.

In this role, you’ll partner closely with our VP of Compliance and Regulatory Affairs to advance the seven elements of an effective compliance program and help champion our company’s vision, mission, and culture. You’ll play an influential role in building and refining our Corporate Compliance strategy—ensuring business accountability, supporting day‑to‑day monitoring, and empowering teams across the organization to embed compliance into everything they do.

This is a role for someone who loves connecting with others, communicating with clarity and purpose, and driving meaningful initiatives forward. Your voice, your ideas, and your leadership will matter here.

If you’re excited about making a real impact, strengthening a best‑in‑class compliance program, and being part of a collaborative, forward‑thinking team—we’d be thrilled to welcome you.

Let’s build something great—together.

Job Duties and Responsibilities include the following. Other duties may be assigned.

• Participate in the development, implementation, and oversight of the Compliance Department key activities that support the seven elements of an effective compliance program as outlined by the Federal Sentencing Guidelines.
• Assist with managing and implementing programs, policies, and practices to ensure that all departments within PHM are compliant with applicable federal, state, and local laws, regulations, and internal policies.
• Manage compliance platforms and compile information and prepare reports by collecting, analyzing and summarizing information.
• Assist in the administration of the review and update of systemwide policies and procedures.
• Assist in developing, maintaining, and revising Compliance policies and procedures.
• Support and provide ongoing compliance education and training to employees (including creating and updating training materials annually and as needed).
• Draft compliance education materials and support efforts to improve compliance awareness.
• Monitor changes to regulatory guidelines and requirements and coordinate the implementation of changes into daily program activities including automated tools.
• Regularly review internal and external communications for compliance with regulatory and policy requirements.
• Identify and implement changes in process and procedures that enhance compliance program efficiencies.
• Provide support with risk assessments including facilitating interventions and monitoring outcomes.
• Participates in onboarding new branches into the PHM compliance program.
• Support the Compliance Hotline and Privacy Program, conduct investigations and provide timely responses to inquiries and compliance issues.
• Assist in preparing regular reports for executive leadership and the Board of Directors.
• Serve as a compliance liaison for the organization
• Support initiatives that promote a strong organizational culture of compliance and ethical conduct.
• Develop and maintain favorable internal relationships, partnerships with co-workers.
• Assist with preparation and response to government audits, regulatory filings and survey requests.
• Participate in key compliance projects and initiatives needed to support organizational goals (including vendor oversight, conflicts of interest, privacy program, and others as needed).

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Skills: To perform the job successfully, an individual should demonstrate the following:

Adaptability - Accepts and applies feedback. Adapts to changes in the work environment. (Different clinical settings, client changes, supervisor changes, etc.). Changes approach or method to best fit the situation within guidelines and direction from supervisor. Manages competing demands. (Prioritizing responsibilities)

Professionalism - Arrives and begins work prepared and on time.  Keeps absences within guidelines. Schedules time off in advance. Keeps commitments.  Completes tasks within required guidelines. Displays positive outlook, pleasant manner, and professional appearance. Establishes and maintains effective relations.  Works actively to resolve conflicts.

Commitment to Quality– Competent in required job skills and knowledge. Displays understanding of how their actions and job affect others. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Uses resources effectively. Looks for and takes advantage of opportunities. Pursues training and development opportunities. Seeks feedback to improve performance, asks for help when needed. Strives to continuously build knowledge and skills. Seeks increased responsibilities.

Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit.  Puts success of team above own interests. Works cooperatively in group situations in commitment to changing the world for children with autism.

Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts respectfully in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods. Edits work for spelling and grammar. Presents numerical data effectively. Varies writing style to meet needs. Writes clearly and informatively.

Organizational Development - Achieves Key Performance Indicator goals. Builds rapport and establishes trust. Initiates new contacts. Benefits organization through outside activities. Maintains client and stakeholder satisfaction. Maintains records and promptly submits information.  Presents solutions that meet client and stakeholder objectives and overcomes objections with persuasion and persistence. 

Leadership Management - Delegates work assignments. Gives authority to work independently.  Matches the responsibility to the person. Provides recognition for results. Sets expectations and monitors delegated activities. Builds commitment and overcomes resistance. Communications change effectively. Prepares and supports those affected by change.

Core Company Values: Our values are more than just words we put on the wall. They shape our conversations, our decisions, our priorities, and our behavior. Though employees in different roles may express these ideals differently, we do expect all employees to truly reflect these values in their words and actions. We will recruit, hire, onboard, train, support, and promote based on these values. Employees live these values at work, and they help their peers do the same.

Be Responsive - Make concise and timely responsiveness a priority and a part of our culture.

Accountability - Take responsibility for our own actions and hold each other responsible for commitments.

Teamwork - Consistently work collaboratively towards common goals and objectives creating a positive working environment.

Clinical Excellence - Deliver the highest level of disease management and support for patients and their providers.

Employee Focused - We prioritize employee well-being, development, and satisfaction.

Integrity - Consistently uphold honesty, ethics, and principles in all actions and decisions.

Strive to Win - At PHM, we show resilience determination and passion for long term goals and success.

Education/Experience:

• Bachelor’s degree required
• Prior professional experience within the durable medical equipment (DME) industry or related healthcare services environment preferred.

• Certified in Healthcare Compliance or willing to obtain certification after the first year.
• Well-developed ability and passion for problem solving and making complex topics understandable for various audiences.
• Experience working in healthcare quality, compliance, operations and supporting the risk assessment process, monitoring or audit activities and response to inquiries preferred
• Self-starter and interested in learning and developing expertise in new and emerging areas through education, networking and new experiences.
• Critical thinking and problem-solving skills.
• Excellent communication and presentation skills; written and verbal.
• Ability to organize complex materials.
• Attention to detail.
• Enjoy building and developing relationships.