What are the responsibilities and job description for the Service Manager - Phoenix, Tucson or Las Vegas position at Performance Health Supply,LLC?
Performance Health is looking for Service Manager to join our growing team. The Service Manager directly supervises service technicians and acts as lead technical liaison between various service staff, sales personnel and management.
Service Managers provide on-site installation and/or pick-up of a variety of medical and fitness equipment whether new, used or for repair. Repair and maintain rehab medical devices and exercise equipment. The position may require overnight travel.
Applicants should have a solid understanding of mechanical systems and be proficient with tools and equipment commonly used in repair work.
Essential Job Duties & Responsibilities
- Monitors parts, supplies or tools needed by the department to complete services
- Coordinates service calls for both repairs and new installations and completes all necessary paperwork
- Ensures that standard response time commitments are met
- Recruits, hires, trains, and develops all service staff
- Monitors that defective modules, assemblies or parts returned to the local office or manufacturers are handled properly
- Assists the Sales Department in pre and post equipment sales activities
- Work with the Equipment Solutions Team to provide quotes for installation and delivery quotes
- Uses, evaluates and recommends specialized test equipment or procedures
- Monitors individual overtime and department unique expenses
- Ensures all parts & equipment orders are received properly
- Supervises all Service Technicians within assigned region
- May have to assist in unloading of trucks when deliveries are made
- Perform repairs, installations and calibration/safety checks
- Following specific manufacturer, Federal, State and BRH guidelines related to all repairs
- Determining equipment, tools and maps needed to complete installations and repairs
- Exchange or repair electrotherapy devices and/or accessories
- Ensuring all equipment is fully functional before leaving customers’ facility
- Manage vehicle inventories
- Performing other duties as assigned
Job Qualifications
- High school diploma or equivalent
- 4-6 years of experience as a medical equipment and/or fitness equipment service technician
- Valid driver’s license and a clean driving record
- Electrical/hydraulic and mechanical experience
- Ability to travel daily within assigned territory
- Strong customer service skills
- Ability to lift 50 pounds
- Strong work ethic with a proven successful track record
- Organizational and time management skills
- Excellent verbal and written communication skills
Benefits
- Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
- This is a full-time position with a competitive base salary plus the opportunity to earn bonus, plus benefits.
- Laptop and cell phone provided
- All tools to perform job are supplied by Performance Health
To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.