What are the responsibilities and job description for the SERVICE BDC position at Performance Ford of Somerville?
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Performance Ford of Somerville is seeking a motivated and customer-focused individual to join our team as a SERVICE BDC. In this role, you will be the key point of contact for our customers, helping to schedule service appointments, answer inquiries, and ensure a smooth and positive experience throughout the service process. If you are organized, communicate well, and enjoy assisting others, this is a great opportunity to grow your career with a trusted automotive company.
Responsibilities- Respond promptly to customer service inquiries via phone, email, and online platforms.
- Schedule and confirm service appointments efficiently to optimize shop productivity.
- Maintain detailed and accurate customer records in the dealership management system.
- Follow up with customers regarding vehicle service status and repair recommendations.
- Coordinate with service technicians and parts department to facilitate smooth service delivery.
- Provide exceptional customer service to enhance customer satisfaction and loyalty.
- Assist with other administrative duties as required to support the service department.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable using computer systems and software applications.
- Previous experience in automotive service or customer service is a plus but not required.
- Professional and friendly demeanor with a passion for helping customers.
- Must be able to work in Somerville, NJ.
- Competitive compensation package (details available upon application).
- Opportunities for professional development and career advancement.
- Supportive and dynamic team environment.
- Employee discounts on vehicles and services.
- Health and wellness programs.
Performance Ford of Somerville is a leading automotive dealership located in Somerville, NJ, committed to providing exemplary service and quality vehicles to our customers. We pride ourselves on fostering a welcoming and professional environment where both customers and employees can thrive. Join us and be part of a team dedicated to excellence in automotive sales and service.
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