What are the responsibilities and job description for the Mgr, Customer Engagement position at Performance Foodservice?
Job Description
We Deliver the Goods:
Manages sales support team which serves as an exclusive liaison for all sales personnel and their issues. Supports sales team by providing quantitative sales reporting and program tracking including updates/results of marketing promotions and bill backs. Reports provided as needed and on designated timelines. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.
Position Responsibilities:
Required Education:
High School Diploma/GED or Equivalent Experience
Required Experience: 4 - 6 Years
Customer service, sales support or related area.
Team lead or supervisory experience.
We Deliver the Goods:
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Manages sales support team which serves as an exclusive liaison for all sales personnel and their issues. Supports sales team by providing quantitative sales reporting and program tracking including updates/results of marketing promotions and bill backs. Reports provided as needed and on designated timelines. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.
Position Responsibilities:
- Supervises sales support associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
- Serves as exclusive liaison for all sales personnel regardless of issue. Manages and follows-up on all requests and issues.
- Designs and manages tracking methods for sales and marketing programs; tracks promotions through completion, including regular updates and final results based on established time periods per program. Tracks special programs, bill backs, etc., reporting results to specified parties.
- Administers and manages all sales incentives, including coordinating resources used in sales tracking, incentive payments (spiffs), processing and communicating results.
- Records sales results by territory on a weekly basis in order to provide current data to the field and management.
- Performs as backup to the Customer Service department.
- Performs other related duties as assigned.
Required Education:
High School Diploma/GED or Equivalent Experience
Required Experience: 4 - 6 Years
Customer service, sales support or related area.
Team lead or supervisory experience.