What are the responsibilities and job description for the Customer Service Rep position at Performance Foodservice?
Job Description
Position Summary:
The in office Customer Service Representative is responsible for delivering professional and timely support to customers, vendors and co-workers regarding orders, current delivery status, product availability, and general account inquiries regarding the company. This role ensures accurate order processing, issue resolution, and a high level of customer satisfaction as their distributor. This rep will need to solve customer problems and deal with a variety of variables in situations where standardization exists.
Key Responsibilities:
High school diploma/GED or equivalent experience and 6-12 months in customer service, call center and / or related area.
Compensation
$16.30 - $20.00 starting wage depending on experience
Position Summary:
The in office Customer Service Representative is responsible for delivering professional and timely support to customers, vendors and co-workers regarding orders, current delivery status, product availability, and general account inquiries regarding the company. This role ensures accurate order processing, issue resolution, and a high level of customer satisfaction as their distributor. This rep will need to solve customer problems and deal with a variety of variables in situations where standardization exists.
Key Responsibilities:
- Actively participates as a team member toward the completion of goals, taking actions that build productive team relationships and result in high quality team output; works and cooperates effectively with others to attain team objectives.
- Seen as trustworthy and truthful by others; treats people with dignity, respect, and fairness; expects the organization and its members to be fair and honest in all business dealings.
- Has the knowledge and skills to do the job at a high level of accomplishment. Consistently expands job knowledge and keeps abreast of new developments in the industry.
- Respond to customer inquiries via phone and email in a timely manner.
- Enter and process customer orders, credits, and invoicing information accurately
- Provide pricing, shipping dates, product availability, and delay updates
- Resolve order discrepancies, billing issues, shorts, and mis-picks
- Conduct account research and maintain accurate customer records
- Coordinate with internal departments as needed
- Assist with administrative tasks, reporting, and documentation
- Can be counted on to meet or exceed goals successfully. Maintains a current knowledge of products and company procedures through efficient time management and diving the results of others and the companies bottom line.
High school diploma/GED or equivalent experience and 6-12 months in customer service, call center and / or related area.
Compensation
$16.30 - $20.00 starting wage depending on experience
Salary : $16 - $20