What are the responsibilities and job description for the Supv, Transportation position at Performance Food Group?
We Deliver the Goods:
The Transportation Supervisor serves as a field-based operations and safety resource, partnering with customers and transportation teams to identify, investigate, and resolve service-related issues. This role regularly travels to customer locations, conducts Behavioral Based Safety (BBS) observations, provides coaching to delivery drivers, and develops corrective actions to improve service, safety, and operational performance.
Key Responsibilities
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
The Transportation Supervisor serves as a field-based operations and safety resource, partnering with customers and transportation teams to identify, investigate, and resolve service-related issues. This role regularly travels to customer locations, conducts Behavioral Based Safety (BBS) observations, provides coaching to delivery drivers, and develops corrective actions to improve service, safety, and operational performance.
Key Responsibilities
- Travel regularly to customer locations to investigate transportation and service-related concerns.
- Build strong customer relationships and serve as a primary point of contact for transportation issue resolution.
- Conduct root cause analysis of delivery, service, and operational challenges and implement sustainable corrective actions.
- Perform Behavioral Based Safety (BBS) observations of delivery drivers and provide real-time coaching and feedback.
- Ensure compliance with DOT regulations, company safety policies, and customer requirements.
- Analyze transportation performance data, identify trends, and recommend process improvements.
- Partner with Operations, Safety, and Customer Service teams to address customer concerns and improve service performance.
- Document findings, corrective actions, and follow-up activities in accordance with company standards.
- Support continuous improvement initiatives related to safety, quality, and customer satisfaction.