Optical Manager

Are you ready to lead with purpose, empower an incredible team, and have fun while doing it? Performance Eyecare is on the hunt for a motivated and passionate Team Lead who’s excited to make a real difference for our patients, our team, and our culture.

What We’re About:

At Performance Eyecare, we live by this mission: Improve the lives of our patients by providing the best possible vision performance.

But we’re more than just vision experts, we’re a team that values positivity, empowerment, and a dash of fun. With perks like our famous Team Celebrations twice a year, bonus opportunities, and fun culture, we know how to balance hard work with good times.

Core Values That Guide Us:

• Positivity: Be open to change, mindful of your impact, and choose happiness and enthusiasm every day.
• Empowerment: Lead with confidence and take the initiative to make educated decisions.
• Reliability: Be accountable to your team, consistent in your actions, and trustworthy in your follow-through.
• Flexibility: Adapt your time and energy to support the team when it matters most.
• Inquisitivness: Stay curious, seek knowledge, and never shy away from asking questions.

What You’ll Do:

As a Team Lead, you’re the glue that holds the team together and the spark that keeps them motivated. Here’s what you’ll tackle:

• Lead with passion: Manage day-to-day office operations and ensure the patient experience is nothing short of amazing.
• Coach and inspire: Train and support your team, helping them grow into rockstar professionals.
• Get results: Track and analyze office metrics to ensure productivity and satisfaction are at their peak.
• Problem-solve with heart: Handle patient concerns with empathy and professionalism.
• Foster culture: Uphold our core values and create a positive, collaborative, and supportive work environment.

What You Bring:

• Leadership experience in optical, healthcare, retail, and/or customer service (bonus points if you’ve led a fun team before!).
• A natural ability to communicate, multitask, and keep everyone on track.
• A proactive mindset with a knack for solving challenges before they become problems.
• Enthusiasm for being part of a workplace that values growth, community, and, yes, even happy hours!

Why You’ll Love It Here:

• A competitive salary and benefits package that reflects your awesome skills.
• Career growth opportunities within a thriving company that believes in YOU.
• A vibrant culture where work-life balance and team celebrations are a priority.

Optical Expertise (Required):

To excel in this role, candidates must have a strong background in optical work and a deep understanding of the technical and customer-facing aspects of the optical industry. Specific qualifications include:

• Extensive Product Knowledge:
• Expertise in optical products, including lenses (single vision, progressive, and specialty), coatings (anti-glare, blue light protection, etc.), and frame materials.
• Prescription Troubleshooting:

Ability to assist patients with complex prescription needs, address concerns about visual clarity, and confidently resolve any prescription-related issues.

• Frame and Lens Selection:

Skilled in guiding patients through the eyewear selection process, ensuring their choices align with both their style preferences and functional needs. Proficiency in performing precise frame adjustments, repairs, and ensuring proper eyewear fit for optimal comfort and performance. Experience with placing accurate lens orders, coordinating with labs, and ensuring timely delivery of eyewear to patients. Capable of training team members on optical procedures, product features, and best practices while maintaining compliance with industry standards and regulations. Familiarity with tracking optical sales and performance metrics, managing inventory levels, and ordering supplies to meet patient needs efficiently.

Other Required Qualifications:

• Eyewear Adjustments and Repairs:
• Lens Ordering and Lab Oversight:
• Training and Compliance:
• Metrics and Inventory Management:
• Leadership Experience: Minimum of 2 years in a leadership role within healthcare, retail, or customer service.
• Communication Skills: Strong verbal and written communication skills to inspire and guide team members and address patient concerns.
• Problem-Solving Abilities: Proven ability to handle challenges with professionalism and creativity.
• Organizational Skills: Detail-oriented and able to manage multiple priorities while maintaining efficiency.
• Technical Proficiency: Comfortable using office software and management systems; prior experience with electronic medical records (EMR) is a plus. [We use RevolutionEHR]

Preferred Qualifications:

• Team Development: Experience in training, coaching, and mentoring team members.
• Metrics Management: Familiarity with tracking office performance and setting goals to improve productivity and satisfaction.
• Industry Knowledge: Previous experience in an optometry, medical, or wellness-related field is a big advantage.
• Customer-Focused Mindset: A dedication to delivering exceptional service and creating a positive patient experience.
• Flexibility and Adaptability: Willingness to adjust workflows and support the team during peak times or challenges.

Soft Skills You’ll Need:

• Positivity: Approach each day with enthusiasm and an openness to change.
• Confidence: Empower your team by leading with decisiveness and clarity.
• Reliability: Demonstrate accountability through consistent follow-through on commitments.
• Curiosity: Stay inquisitive, seeking solutions and knowledge to improve processes.
• Team Spirit: Collaborate effectively and create an environment where everyone can thrive.

Benefits:

• Competitive Salary & Quarterly Bonuses – Be rewarded for your hard work!
• Work-Life Balance -Enjoy a Monday to Friday schedule with no weekends.
• Generous Benefits Package - Including 6 Paid Holidays, PTO, 401(k) with match, dental/health/vision benefits.
• Team Celebrations – Join us for two amazing annual celebrations to show our appreciation!
• Collaborative Environment – Work alongside a supportive team that fosters growth and success.

Location:

We’re looking for an energetic leader in the Saint Peters, MO area, ready to bring their talents to one of our high-performing locations.

How to Apply:

If you’re ready to lead with confidence and a smile, send us your resume and a quick note about why you’d be the perfect fit for this role.

Let’s build something amazing together!