What are the responsibilities and job description for the Front Office Team Lead position at Performance Dental Care?
Role Description The Front Office Team Lead is a full-time, on-site role based in Tinley Park, IL. This role oversees daily front desk operations, including greeting patients, managing check-in and check-out processes, and coordinating appointment scheduling to ensure a smooth patient flow. The Front Office Team Lead guides and supports front office team members, monitors workload and performance, and helps maintain clear communication between the clinical staff and patients. Responsibilities include handling patient inquiries, assisting with insurance verification and billing coordination, promoting services and treatment plans, and ensuring accurate and timely documentation in practice systems. The role also involves maintaining front office procedures, identifying areas for process improvement, and fostering a positive, service-oriented environment.
Qualifications
- Strong Communication and Customer Service skills to interact professionally with patients, families, and team members.
- Proven Team Management and leadership abilities to coordinate, mentor, and support front office staff.
- Sales experience or comfort discussing treatment options, promoting services, and supporting case acceptance.
- Project Management or organizational skills to prioritize tasks, manage schedules, and maintain efficient front office workflows.
- Previous experience in a dental or healthcare front office setting preferred.
- Proficiency with practice management or scheduling software and basic office tools (email, spreadsheets, word processing).
- High level of accuracy and attention to detail in handling patient information, scheduling, and billing-related tasks.
- Ability to work on-site full time in Tinley Park, IL, with reliability and professional demeanor.