Director of Quality Management

Job Description

Performance Contracting Group is seeking an experienced, dynamic, and strategic Director of Quality Management based in Lenexa, KS. The Director of Quality Management builds and leads a culture of quality across the field and the business - mentoring teams and partnering with Operations leadership to drive performance - while also overseeing the Performance Contracting Group, Inc. (PCG) Quality Management System. This role requires aligning with business strategy and supporting PCG culture, values, and mission while developing and implementing quality assurance activities to meet product and service requirements.

Essential Functions

Leadership and Management

• Develop and mentor quality team members, building organizational capability across the business.
• Oversee the Corporate Quality Department, including Quality Managers, Specialists, and Inspectors.
• Provide leadership, guidance, and direction to the department.
• Conduct performance evaluations for departmental staff and direct reports.
• Champion PCG's core values: Safety, Quality, Integrity, Employee Success & Well-Being, Entrepreneurial Spirit, Customer Alignment, and Fun Company.

Quality Assurance and Control

• Lead the Quality Management Board and Operations Quality Stakeholders.
• Identify and collaborate with subject matter experts on quality-related issues.
• Direct the development and implementation of PCG's quality policies, standards, and best practices.
• Ensure compliance with customer requirements, industry standards, and applicable codes.
• Foster a full-chain, full-lifecycle quality culture through competence development and the sharing of best practices across the organization.
• Oversee third-party Quality Certification Programs.
• Oversee third-party evaluation on specific high-risk items, including water infiltration, fire risk, ADA compliance, and structural integrity.
• Manage the Design Verification process across all product lines.
• Develop, measure, and report on Key Performance Indicators.
• Oversee programs for Nonconformance Control, Root Cause Analysis, and Process Improvement.
• Partner with Operations leadership to improve quality performance and reduce risk.
• Assist with the implementation of client satisfaction initiatives and subcontractor and vendor quality programs.
• Conduct Internal Quality Audits, prepare reports, and resolve findings.

Financial Management

• Achieve financial performance targets and manage the operational budget.
• Present monthly financial information to leadership, including expense forecasts.
• Develop business plans to secure financing within established risk parameters.

Basic Requirements

• Minimum of 10 years of relevant experience (e.g., QA/QC, Operations Management and Transformation, Process Engineering, etc.)
• Bachelor's degree in engineering, architecture, business, construction, procurement, or related field, or commensurate work experience.
• Expertise in product development, facilitation, collaboration, and problem-solving.
• Proven project leadership from proposal to post-production support.
• Successful track record in budget management and achieving profit margins.
• Strong oral and written communication skills; able to convey complex information effectively.
• Excellent planning, analytical, and project management skills.
• Dedicated to consistently advancing process enhancements and elevating organizational performance.
• Proficiency in Microsoft Project or equivalent tools.
• Ability to travel up to 50%.

Preferred Requirements

• Experience within manufacturing and/or lean construction industries preferred.
• ASQ, ISO 9001, Six Sigma, or Operational Excellence certification/experience preferred.
• Experience supporting large-scale industrial or construction projects preferred.
• Local to the Kansas City metropolitan area.

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG's Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NOTICE TO STAFFING FIRMS, AGENCIES AND EMPLOYMENT VENDORS:

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third-party vendor.

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