What are the responsibilities and job description for the Service Assistant position at Performance Building Products, Inc.?
Service Assistant (Garage Doors & Fireplaces)
Performance Building Products, Inc.
Performance Building Products, Inc. is a well-established company (since 1992) specializing in the supply, installation, and service of garage doors, openers, and gas fireplaces. We are seeking a dependable and organized Service Assistant to support our service department and help maintain a high level of customer satisfaction.
Position Overview
This role is central to our daily service operations. The Service Assistant manages scheduling, customer communication, and clerical processes to ensure service work is completed efficiently and accurately.
Key Responsibilities
- Answer incoming phone calls and respond to customer inquiries
- Communicate with customers via phone and email to address service needs
- Schedule warranty and billable service appointments
- Create service orders and process invoicing
- Work within customer portals for service scheduling
- Order materials
- Provide general administrative support to the service department
Qualifications
- Previous experience in service coordination, scheduling, or administrative support in a fast-paced environment is a plus
- Ability to manage multiple service requests with minimal supervision
- Proficient with computers, including:
- QuickBooks
- Microsoft Office 365 (Outlook, Word, Excel)
- Strong verbal and written communication skills
- Highly organized with strong attention to detail
- Positive attitude and team-oriented mindset
- Reliable and punctual
Preferred (not required):
- Experience with garage doors, fireplaces, or building products
Ideal Candidate
- Competent in coordinating warranty and chargeable services
- Comfortable handling customer issues independently
- Detail-oriented and able to keep schedules, orders, and communication accurate
- Looking for a stable, long-term position with a consistent schedule and room to grow and advance
Requirements
- Must pass a pre-employment drug test (including THC)
- Must pass a basic background check
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k) with employer match
- AFLAC supplemental insurance
- Paid vacation and holidays
- Paid health & wellness days
- Paid training
- Opportunity to learn and expand responsibilities over time
Why Join Us
- Established, stable local company (in business since 1992)
- Consistent Monday–Friday schedule
- No nights or weekends
- Supportive team environment
Schedule
- Full-time
- Monday – Friday, 8:30 AM – 5:00 PM
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
People with a criminal record are encouraged to apply
Application Question(s):
- For insurance purposes: Can you pass a drug test (including THC)?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $22