Manager, Technical Education

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.  

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.  

Position Summary:

The Technical Education Manager is responsible for designing and executing a Customer Technical Education strategy that enables our Customers to successfully deploy and use the Perforce solutions and derive value for their organization. This includes developing, implementing, and managing innovative learning and development programs to advance Perforce Customers capabilities using our solutions. This role focuses on enhancing skills, knowledge, and performance of our solutions globally. This role also has a special focus on enabling our Service Delivery Partners on a global basis to allow them to deliver professional services at the same level of skill as our own resources. This role is a dual role of defining the strategy and creating, facilitating and coordinating the training delivery.

• Conduct thorough needs assessments to identify gaps in technical training objects across Perforce brands.
• Manage the learning management system to enable tracking, assigning, and updating learning paths.
• Develop and implement an innovative technical training strategy leveraging utilizing various instructional techniques and formats that provides a cohesive learning experience across the Perforce brands.
• Lead the design and production of engaging learning content, including e-learning modules, videos, presentations, and other educational materials for Perforce Customers.
• Collaborate with subject matter experts to ensure accuracy and relevance of training materials.
• Work closely with the Perforce Partner team to develop Customer technical training that can be used as a foundation for the Partner Enablement program with an emphasis on Service Delivery Partners.
• Analyze training data and metrics to measure the impact and success of learning initiatives, making data-driven recommendations for improvements.
• Stay updated on industry trends, best practices, and new technologies in learning and development to enhance training programs.
• Provide guidance and support across the Perforce organization regarding technical education learning opportunities.
• Demonstrate behavior consistent with Perforce’s mission, vision, and values daily

• 5 years of related professional experience. All relevant experience including work, education, transferable skills, and development operations technical experience will be considered.
• Proven experience in technical instructional design, curriculum development, and training delivery.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and presentation skills, both written and verbal.
• Experience implementing and managing blended learning approaches.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Strong analytical skills with the ability to interpret data and measure the effectiveness of training programs.
• Experience working in a global corporate environment or across diverse industries.
• Advanced skills in PowerPoint and creating professional quality slides are highly desirable
• Proficiency in learning management systems (LMS) including Docebo, Articulate Storyline, Rise, Credly, or other eLearning software/tools.
• Technical skills associated within the Development Operations space, desired

• Must be able to sit & stand and speak for long periods of time.
• Accessibility: If you need accommodation as part of the employment process, please contact Human Resources.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. 

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

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Salary : $132,000 - $170,000