Credit & Collections Manager

POSITION SUMMARY

The Credit and Collections Manager is responsible for the daily operations of the team, including coaching and mentoring to meet daily & weekly collection targets.  This role makes decisions regarding credit extension and credit holds while driving team performance towards collecting accounts receivable balances.  Additionally, the Credit and Collections Manager fosters interdepartmental conversations to escalate and resolve credit issues. The successful candidate will be fully proficient in applying established standards and will utilize knowledge acquired from several years of experience.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s) 

• Manage, protect, and control the company’s revenue in open accounts receivable through the application and use of credit risk and collection best practices.
• Manage a team of associates that is responsible for collecting accounts receivable balances by resolving payment discrepancies, responding to invoice inquiries, proof of delivery requests, and reconciling customer statements.
• Responsible for hiring, training, scheduling, and monitoring productivity.  Must ensure appropriate training, staffing and resources are provided for goal attainment. 
• Establish credit limits for customers using risk assessment knowledge and experience including financial ratings and other commonly used tools.
• Work with credit team and sales to ensure that credit limits are properly communicated and adhered too, releasing shipments above credit limits only when appropriate based on business circumstances.
• Negotiate customer disputes to resolution and documents root cause.
• Communicate and educate organizational leaders on identification of potential high-risk accounts and efforts through monthly team meetings.
• Determine when accounts need escalation to outside parties for additional collection efforts.
• Analyze accounts receivable trends and specific accounts payment history by creating various ad-hoc reports from a computerized database. 
• Model and adhere to all company core values.  

POSITION QUALIFICATIONS

Education

• Bachelor’s degree in Business Administration or Finance, MBA preferred.

Experience

• 5 – 10 years’ experience in cash management, credit and collection operations and credit and collection systems as well as strong financial background in these areas
• Track record for driving improved performance.
• Excellent verbal, written and interpersonal communication skills.

Computer Skills

• Computer literate in a Microsoft Windows environment. 
• Microsoft Excel – Intermediate level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers. 
• Microsoft Word – Intermediate level. Must have the ability to perform functions such as changing margin settings, page orientation, and paper size, insert headers, footers and non-text objects.
• Microsoft Outlook – Intermediate level.  Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating and sending meeting requests, and creating contact lists.
• Internet Explorer or other web browsers – Basic level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searches.  
• Accurate 10-Key by touch, alphanumeric.
• Accurate typing skills, approximately 30 words per minute. 

Other Requirements 

• This position requires daily attendance onsite at Corporate HQ in Little Rock.
• Primary language used to perform this job is English.