Platform Engineer

What is PerfectServe?

PerfectServe offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

Overview

PerfectServe is seeking a skilled and forward-thinking Platform Engineer to help design, build, and optimize our cloud and AI-driven automation capabilities. The ideal candidate has deep experience with containerized infrastructure—especially Kubernetes—along with a strong grasp of emerging cloud and automation technologies. You'll play a key role in developing secure, scalable, and efficient systems that streamline operations and elevate the performance of our healthcare-focused platform.

Essential Functions

• Technical Design & Architecture: Lead the design and planning of cloud-native systems, including automation-driven components, ensuring alignment with business goals, scalability needs, and security best practices.
• Cloud Implementation: Own the deployment of cloud solutions with a strong emphasis on AWS services, Infrastructure as Code, and platform automation.
• AI-Driven Automation: Implement and support AI-based automation tools and services, such as intelligent workflow automation, event-driven decisioning, anomaly detection, and auto-remediation systems.
• Optimization & Performance: Continuously tune cloud and automation workloads to improve reliability, performance, and cost efficiency for internal teams and end users.
• Support, Observability & Recovery: Build and maintain robust monitoring, alerting, and recovery processes for cloud and automation pipelines.
• Continuous Learning: Stay up to date on new automation frameworks, AI-assisted DevOps tools, cloud technologies, and platform best practices—bringing new efficiencies and innovations to the team.
  
  

Qualifications:

• Hands-on Kubernetes Administrator experience, including ArgoCD and Helm.
• Strong proficiency with Terraform and Infrastructure as Code development.
• Experience supporting complex, distributed SaaS platforms.
• Proven expertise with AWS cloud services; AWS certifications are a strong plus.
• Experience integrating AI-driven automation tools—such as automated runbooks, AI-assisted monitoring, AIOps platforms, or automated incident response workflows.
• Familiarity with event-driven architectures, rule engines, or cloud-native automation services (e.g., AWS Step Functions, Bedrock Agents, Lambda) is a plus.
• Strong understanding of platform security, IAM, and best practices around securing automation pipelines.
• Experience with CI/CD, DevOps, and Internal Developer Platforms (IDP).
  
  

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**

We offer a salary range of $120,000-140,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.

The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support.

We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities
  
  

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.