What are the responsibilities and job description for the Dispatcher - HVAC position at Perfection Heating, Air Conditioning & Refrigeration?
About Perfection Heating, Air Conditioning & Refrigeration
Perfection Heating, Air Conditioning & Refrigeration is an HVAC company based in Evansville, Indiana. Founded in 2015, the company specializes in commercial and residential heating, air conditioning, and refrigeration services. With over 26 years of combined industry experience, Perfection HVAC has built a reputation for reliability, professionalism, and customer satisfaction. The company offers a comprehensive range of services, including installation, repair, maintenance, and replacement of HVAC systems. They are known for their commitment to precision, speed, and reliability, ensuring that clients receive timely and effective solutions for their heating and cooling needs.
At Perfection, we strive to hire the very best technicians in the industry. We don’t look for people who are good at everything – instead, we hire individuals who are masters at their trade. Allowing us to offer perfection in every job we complete.
Overview
The Dispatcher for HVAC Services will have experience coordinating field technicians, managing high-volume service schedules, and optimizing routes for efficiency and customer satisfaction. Skilled in HVAC dispatch operations, work order management, customer communication, and real-time scheduling using field service management software. Proven ability to support technicians, improve response times, and maintain accurate service records in fast-paced service environments.
Responsibilities
- Schedule, dispatch, and route HVAC service technicians based on priority, skill set, location, and availability.
- Monitor technician schedules in real time and adjust for emergencies, delays, or cancellations.
- Coordinate same-day and next-day service calls efficiently.
- Gather accurate service details and enter work orders into the system.
- Provide appointment confirmations, arrival windows, and updates to customers.
- Create, update, and close service tickets in dispatch or field service software.
- Track technician status [enroute, on-site, completed].
- Communicate clearly with technicians regarding job expectations, parts availability, and schedule changes.
- Assist with after-hours or emergency dispatching as required.
- Maintain service KPIs such as: On-time arrival rate, First-time fix rate, Customer satisfaction, and Jobs completed per day
Qualifications
- High school diploma or GED required
- 1–3 years of dispatching or scheduling experience [HVAC, plumbing, electrical, or field service preferred]
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to remain calm in fast-paced, high-volume environments
- Strong customer service and problem-solving abilities
- Proficient in Microsoft Office and dispatching software [ServiceTitan, FieldEdge, Service Fusion, or similar]
What do we offer
In exchange for your expertise, Perfection Heating, Air Conditioning & Refrigeration offers an excellent employee benefit package including:
- Medical / Dental / Vision
- PTO Paid Holidays
- 401(k) with employer match
- Referral Bonuses
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
Perfection Heating, Air Conditioning & Refrigeration does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Perfection Heating, Air Conditioning & Refrigeration and will not be obligated to pay a placement fee.
Perfection Heating, Air Conditioning & Refrigeration is an Equal Opportunity Employer committed to creating an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.