General Manager

This job requires a background check prior to starting work.

Core Responsibilities

• Lead the floor experience and support an inspiring and seamless discovery and shopping journey
• Observe interactions and provide timely, specific, and actionable feedback to help individuals grow
• Lead and develop individuals to help them achieve their professional and personal goals
• Leverage data, both qualitative and quantitative, to perform root cause analysis when problems arise
• Test and iterate solutions or strategies in partnership with the on-property team and support office
• Deliver communication to teams to ensure steadfast alignment to brand goals and current initiatives
• Balance the needs of multiple direct reports with a variety of responsibilities and encourage teamwork and collaborative problem solving
• See that every guest is approached and warmly welcomed onto the property
• Build brand loyalty by leading a seamless and elevated in-person customer journey
• Maximize floor coverage and sales performance with strategic resource planning and scheduling
• Maintain merchandising presentation and ensure displays and demo products are to standard
• Monitor traffic and demand, sales performance, and customer and employee experience metrics
• Drive teams to achieve daily, weekly, monthly and annual targets
• Perform other responsibilities as required by the business

Desired Competencies

• Customer Focus
• Drive for Results
• Motivating Others
• Managerial Courage
• Dealing with Ambiguity
• Ethics and Values
• Decision Quality
• Learning on the Fly
• Priority Setting
• Problem Solving
• Developing Direct
• Reports and Others

Qualifications

• High School Graduate or GED, Bachelor’s or post-graduate degree a plus
• 5-7 years of retail, hospitality, health, and wellness or comparable experience
• Ability to work a full-time schedule, including evenings and weekends
• Multilingual a plus

Working Conditions

Positions in this class require: typing, talking, hearing, seeing, and repetitive motions. The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 25 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. Regular travel and driving are required for deliveries and attending meetings, community activities, professional and semi-social gatherings.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All staff may be required to perform duties outside of their typical responsibilities from time to time as needed. MWG Holdings Group, INC. and its entities are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or disability, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $70,304.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Are you at least 21 years of age?

Experience:

• Management: 5 years (Required)
• Leadership: 5 years (Required)
• Sales: 5 years (Required)
• Customer service: 5 years (Required)
• Cash handling: 5 years (Required)
• Inventory control: 5 years (Required)
• Multitasking: 5 years (Required)
• Employee relations: 5 years (Required)
• Conflict management: 5 years (Required)
• Scheduling: 5 years (Required)
• Delegation: 5 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $70,304