Medical Office Front Desk

Perfect Balance Psychiatric Services is a long-standing, patient-centered outpatient practice offering psychiatric evaluations, medication management, TMS therapy, and Spravato treatments. With over 10 years of dedicated service, we pride ourselves on delivering compassionate care while fostering a positive, supportive work environment where team members feel valued.

If you enjoy helping others, thrive in a fast-paced medical setting, and want to be part of a growing mental health clinic, we’d love to meet you!

Key Responsibilities

• Greet and assist patients with warmth and professionalism, creating a welcoming environment
• Oversee daily administrative operations of the clinic
• Complete new patient intake, insurance verification, appointment scheduling, and copay collection
• Maintain accurate medical records and patient communication in compliance with HIPAA guidelines
• Facilitate clear communication between patients and the clinical team
• Answer and direct phone calls; respond through digital patient platforms
• Coordinate with the external billing company regarding insurance, billing, and collections
• Monitor and order office and medical supplies as needed
• Ensure adherence to clinic policies and all state and federal regulations
• Learn and support TMS and Spravato treatment processes
• Contribute ideas to improve office systems, workflows, and patient experience

Qualifications

• High school diploma or GED required
• Minimum 1 year of experience in a medical front office or receptionist role preferred
• Psychiatric or mental health front desk experience strongly preferred
• Strong computer skills, including proficiency in Microsoft Excel and Word
• Excellent organizational, multitasking, and time-management abilities
• Strong written and verbal communication skills
• Friendly, compassionate, and professional demeanor
• Ability to work independently and as part of a collaborative team
• Experience with EMR systems is a plus

Additional Details

• Role requires sitting for approximately 80% of the workday, with occasional standing and walking
• 90-day probationary period; performance-based pay review may follow
• Please include three professional references with your application
• Principals only — no recruiters or solicitations

Why Join Us?

• Supportive and friendly team environment
• Opportunities for growth and advancement
• Consistent weekday schedule
• Meaningful work that directly impacts patient well-being

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Flexible schedule
• Opportunities for advancement

Experience:

• Medical receptionist: 1 year (Preferred)

Ability to Commute:

• Frisco, TX 75035 (Required)

Work Location: In person

Salary : $19