Technology (IT) Trainer - Analyst

Our client is the Director of Information Technology Adoption and Training at a top Investment Bank.

As a Junior Technology Trainer, you will play a pivotal role in the development and delivery of IT training programs for our employees, ensuring they have the necessary skills and knowledge to utilize our technology systems and applications effectively. Your primary focus will be to enhance our employees' technical competencies, productivity, and engagement through well-crafted and engaging training sessions.

The Junior Technology Trainer must have excellent communication skills and experience adapting IT training deliverables within a fast-paced, evolving technology and business environment. Candidate must be willing/able to learn new systems quickly and deliver end user training solutions.

Primary Responsibilities:
Deliver new hire technology training on mobile applications and firm specific applications
Deliver end user training sessions on core IT systems firm-wide; online and classroom-based training delivery style
Work with other members of the Training team to develop standards and procedures for content development and delivery
Assist and provide white glove service style of training to firm s executives and partners
Carry out training needs analysis to identify knowledge gaps on existing IT systems implemented firm-wide
Where needed, assist with the design of role-specific technology training courses on core IT systems firm-wide
Where needed, assist with end user testing as part of Technology team pilots
Assist with the creation and maintenance of training documentation, including user manuals, Videos, FAQs, and how-to guides
Assist with the training of AI initiatives that require end user training and support
Support the IT ServiceDesk team by providing additional user training as needed to resolve technical issues.

Participate in special projects and initiatives as required, contributing to the continuous improvement of the IT training program
Assist with supporting the creation of e-learning content in-line with new IT system deployments and existing system functionality
Promote and encourage participation in the implementation and use of new/existing technologies

Qualifications:
A bachelor s degree in Information Technology, Education, or related field
1-2 years of experience in a similar IT training role, preferably within a financial services or investment banking environment
Strong understanding of IT principles and an ability to communicate complex technical information to non-technical users
Ability to learn new processes & systems quickly and translate them into achievable learning objectives
Experience with e-learning platforms and modern training methodologies
Excellent presentation and communication skills, both verbal and written
Highly motivated, with a passion for teaching and the ability to engage learners of all levels
Ability to work independently as well as part of a team, with a high degree of professionalism and integrity
Flexibility to adapt to changing schedules and training needs
Comfortable engaging and educating users at various role levels (junior bankers, senior bankers and Management & Operations)
Experience of developing clear and concise end user documentation; taking technology language and processes and making them simple to understand
A proven commitment to high quality and excellence

Candidate must have knowledge on the following topics or technologies: Microsoft 365 core applications, MS Teams, MDM, cloud-based file systems, web conferencing tools, AI applications