Concierge

Position Summary -Pay Range $24.00 - $26.54/hour

The Concierge is responsible for providing personalized service to all guests. The individual must be able to answer guests’ questions about Napa Valley Attractions and local events, make restaurant, wineries, and transportation reservations, have a thorough knowledge of the hotels’ facilities.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must participate in all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Have an in-depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation.
• Maintain a constantly updated database with extensive information about local events.
• Be knowledgeable of all VIP arriving guests.
• Be aware of all daily events in the hotel.
• Arrange tickets for various attractions as necessary.
• Make and confirm dining reservations.
• Make and confirm all transportation arrangements with contracted transportation agency.
• Communicate all important details to management and colleagues, throughout the hotel
• Disseminate information of relevance within the department
• Must have strong communication skills and able to deal with various types of guests.
• Have a thorough knowledge of direction to various destinations within Napa Valley.
• Provide clear directions for all guests travelling outside the hotel.
• Respond to all guest requests within timely manner.
• Abide by all hotel policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Former experience in a similar role in a hotel setting is preferred.
• In depth knowledge of Napa Valley attractions and hidden gems and is a must.
• Proficiency in Microsoft Office applications is preferred.

Working Conditions and Schedule

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to spend 75% of workday sitting, standing intermittently, and bending.

• Requires manual coordination to operate computer and other business equipment.

Please note this job description is considered to be a general outline of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may be subject to changes or revisions by Peregrine Yountville Management LLC at any time with or without notice.

Peregrine Yountville Management LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

Peregrine Yountville Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.