Hospitality Attendant

Job Summary:

The Breakfast Attendant is responsible for providing excellent customer service during the breakfast hours at a hotel. This includes setting up the breakfast area, ensuring the food is replenished and fresh, maintaining cleanliness, and assisting guests as needed. The Breakfast Attendant plays a key role in creating a positive experience for hotel guests in the morning.

Key Responsibilities:

1. Food Preparation & Setup:

   • Set up and arrange the breakfast buffet or serving area according to hotel standards.

   • Ensure food items are stocked, fresh, and replenished as needed throughout breakfast service.

   • Follow food safety guidelines and maintain proper food handling practices.

   • Prepare coffee, tea, and other beverages as needed for guests.

   • Ensure that all breakfast items are labeled correctly, including allergens and dietary options.

2. Guest Service:

   • Greet guests in a friendly and welcoming manner as they enter the breakfast area.

   • Assist guests with their breakfast selections and offer to-go options if available.

   • Ensure that all guest requests and concerns are addressed promptly and professionally.

   • Answer any questions about the breakfast offerings and provide recommendations as needed.

3. Cleaning & Maintenance:

   • Clean and sanitize tables, chairs, and all breakfast area surfaces regularly.

   • Remove empty plates and utensils from guest tables in a timely manner.

   • Maintain cleanliness in the kitchen and dining area during service.

   • Restock napkins, silverware, and condiments as required.

   • Perform deep cleaning at the end of each breakfast service, ensuring the area is spotless.

4. Inventory Management:

   • Monitor inventory levels of breakfast items and communicate with management about reordering supplies.

   • Keep track of any expired or outdated food items and remove them from the buffet area.

   • Maintain proper storage of food items and supplies according to hotel policies.

5. Health and Safety Compliance:

   • Follow all health, safety, and sanitation protocols set by the hotel and local regulations.

   • Ensure the breakfast area adheres to food safety standards (e.g., proper food temperature maintenance, cleanliness).

   • Be aware of potential food allergies and sensitivities and provide appropriate accommodations.

6. Team Collaboration:

   • Work effectively with other hotel staff, including housekeeping, kitchen staff, and front desk.

   • Attend team meetings and provide feedback on guest satisfaction.

   • Assist with any other duties related to breakfast service as needed.

Skills & Qualifications:

• Communication Skills: Ability to communicate effectively with guests and team members.

• Customer Service: A friendly, professional, and service-oriented attitude.

• Attention to Detail: Ability to ensure cleanliness and accuracy in food setup and presentation.

• Physical Stamina: Ability to stand for long periods and lift items up to 25 pounds.

• Organization: Strong organizational skills to manage time effectively during busy breakfast hours.

• Food Handling: Knowledge of food safety and hygiene practices.

• Multitasking: Ability to manage several tasks at once, especially during busy periods.

Education & Experience:

• Education: High school diploma or equivalent (preferred).

• Experience: Previous experience in a customer service role, preferably in the hospitality or food service industry, is a plus.

Work Environment:

• Fast-paced hotel breakfast service environment.

• Hours of operation typically range from early morning (around 6 a.m.) to mid-morning (10 a.m. or 11 a.m.), depending on the hotel's breakfast hours.

• Must be able to work weekends and holidays.

Physical Demands:

• Standing for extended periods.

• Lifting and carrying food trays, containers, and supplies.

• Ability to perform routine cleaning and sanitation tasks.

• Must be able to lift and/or carry up to 50 pounds frequently to assist guests 
• Ability to stand for extended periods of time 
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 
• Ability to bend and twist, push, and pull, stoop, and kneel 
• Ascend and descend a ladder