What are the responsibilities and job description for the Customer Service Assistant position at Percepta House?
Job Title: Customer Service Assistant
Location:Atlanta, GA
Company: Percepta House
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our company. Your willingness to assist, listen, and respond to customer inquiries will contribute greatly to our commitment to excellence.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products and services to enhance customer understanding.
- Resolve customer issues efficiently while adhering to company policies and guidelines.
- Process orders, returns, and exchanges with attention to detail.
- Maintain records of customer interactions and transactions for future reference.
- Collaborate with team members to improve customer service processes and procedures.
Qualifications:
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Proven experience in a customer service role is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with customer service software and tools is an advantage.
Salary : $18 - $24