Quality Assurance & Training Manager

Apply online: https://perccoffee.com/pages/qa-training-manager

Company Description:

At PERC COFFEE, our mission is to share good times and awesome coffee with people at every step of their coffee journey. We believe outstanding coffee should be accessible, approachable, and fun.

Role Description:

This is a full-time on-site role for a Quality Assurance & Training Manager located in Atlanta, GA. The Quality Assurance & Training Manager will be responsible for driving continuous improvement in PERC’s coffee program through standardization of training, upholding quality standards, monitoring performance, and supporting continued development across the retail department. Establish and maintain a culture with unmatched standards of exceptional coffee, accessibility, and hospitality - ensuring every guest receives a consistently excellent experience in every shop, every time. 

Responsibilities:

Initial training

• Conduct coffee and hospitality training for all new baristas, lead baristas, and managers
• Support new shop openings and provide on-site training

Development & Continued Education

• Plan and conduct quarterly training/development days for lead baristas
• Plan and conduct quarterly tastings and educational events for all PERC retail staff
• Create, publish, and distribute educational materials on coffee and hospitality for retail staff
• Support ongoing development of baristas, lead baristas, and managers in coffee & hospitality
• Research and experiment with coffee and share insights with the PERC team

Standardization

• Conduct training for trainers to ensure consistency and alignment with PERC training standards
• Collaborate with retail leaders and managers to update training materials, SOPs, and checklists. 
• Lead and mentor a team of lead baristas to act as an in-store extension of QA to uphold quality, consistency, and hospitality standards
• Oversee rollout of new coffees and drinks, validating in-shop dial-ins, ingredients, and drink builds
• Create troubleshooting guides and maintenance standards for all coffee equipment at our training center and retail locations.

Monitor Performance

• Develop and maintain QA audit forms, track results, and create improvement plans. 
• Conduct regular visits and audits to each retail location (minimum two per month)
• Provide clear, actionable feedback and coaching to baristas, lead baristas, and managers to uphold PERC standards 

Process improvement

• Identify and drive continuous improvement to enhance quality, service, and operational efficiency
• Collaborate with the Customer Success team and create feedback loops on coffee information
• Create and compile new drink recipes to be approved for future menus while ensuring drink builds are operationally viable and standardized
• Conduct bi-annual review of training and standards to identify improvements and update as necessary

Internal & External Representative 

• Positively represent PERC with professionalism, enthusiasm, and exceptional hospitality 
• Support off-site events for the retail department

Qualifications:

• 3-5 years barista experience in specialty coffee
• Strong coffee knowledge with a deep understanding of extraction and equipment 
• Coffee training and/or leadership experience 
• Strong organizational & communication skills
• Able to travel to Savannah at minimum, once quarterly 
• Must be able to work M-F 40 hours weekly

Compensation:

• $55,000 annually
• Health, vision, & dental insurance
• PTO & Sick leave
• Free coffee and swag

Apply online: https://perccoffee.com/pages/qa-training-manager