Manager, Network Services

Job Locations US-DC-Washington

Summary

Leads the Network Services organization supporting 12,000 end users across 200 sites. Serves as the primary technical and managerial lead for operating and modernizing enterprise network services that enable federal mission delivery. Oversees daily operations (LAN/WAN/SD-WAN, wireless, remote access, cloud interconnects), drives incident response and service continuity, and ensures compliance with federal standards (FISMA, TIC 3.0, Zero Trust, NIST SP 800-53, FedRAMP). Interfaces with senior federal leadership, manages integrated teams (federal, contractor, vendors), and delivers measurable outcomes against SLAs/KPIs.

Responsibilities

Own day-to-day network operations and maintain SLA adherence and service continuity across multiple technical teams.
• Be "boots on the ground" with teams to triage incidents, remove blockers, and drive issues to completion.
• Establish disciplined problem management (RCA, corrective/preventive actions) and enforce high-quality change control (CAB readiness, back-out plans, success criteria).
• Ensure cross-team integration across Network Services and wider program.
• Partner with Security on vulnerability remediation, configuration baselines, incident response handoffs, and alignment to Zero Trust objectives.
• Oversee planning, design, implementation, and performance tuning for LAN/WAN/SD-WAN, wireless, VPN/remote access, firewalls, and cloud connectivity (AWS/Azure).
• Lead integrated delivery with federal staff, contractors, and vendors; assign work, set expectations, and coach team leads on attention to detail and accountability.
• Develop and manage project/program schedules, risks, resources, and dependencies; drive continuous service improvement.
• Support acquisition planning (requirements definition, vendor evaluations, bills of materials and cost estimates) aligned to agency standards.
• Provide executive-level briefings and updates to federal leadership on operational status, risks, and strategic alignment.
• Maintain compliance with federal policies and security standards (FISMA, TIC 3.0, Zero Trust, NIST SP 800-53, FedRAMP) and agency governance.
• Produce and enforce runbooks/SOPs; validate change/incident artifacts meet quality gates before approval.
• Participate in on-call leadership rotations; accept/resolve escalations from the Service Desk as needed.

Requirements

Education

• Bachelor's in Computer Science, Information Technology, Electrical/Computer Engineering, Telecommunications, or related field (required).
• Master's in a related field preferred

Experience

• 10 years managing large-scale enterprise IT/network operations or projects; 5 years leading network services/operations in a federal environment.
• Proven record of driving incidents to closure, enforcing operational standards, and delivering measurable service improvements.
• Hands-on leadership of hybrid network architectures (data center cloud), including SD-WAN, VPN, firewall management, and cloud interconnects (AWS/Azure).
• Experience managing technical staff, subcontractors, and multiple task orders across distributed sites (10k users / 50 sites).
• Familiarity with enterprise monitoring/management platforms (e.g., SolarWinds)
• Strong customer interface experience with senior federal leadership and multi-stakeholder environments.
• Ability to obtain a Public Trust Clerance.

Certifications & Skills

• PMP (PMI) required.
• CCIE required; in lieu of CCIE, 8 years of hands-on enterprise networking with a current CCNP may be substituted.
• ITIL v4 Foundations required
• Expert knowledge of networking protocols (BGP, OSPF, EIGRP, MPLS, VLANs, IPsec, etc.)
• Deep experience with Cisco enterprise platforms
• Strong familiarity with UC ecosystems (Genesys Cloud, Microsoft Teams Phone, SIP trunking,).
• Ability to analyze complex technical problems, develop actionable solutions, and manage implementation plans to completion.
• Excellent leadership, communication, and decision-making skills; executive briefing experience.

Highly Desired Certifications: AWS Advanced Networking - Specialty or AWS Solutions Architect (Associate/Professional).CompTIA Network or Security ;

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.