Business Operations Manager

I’m the founder of Peptidology, and I’m hiring for a role that is really important to me.

We’re a small but fast-growing company in the research chemical field. We work with contract manufacturers and outside partners, and we care a lot about quality, customer trust, responsiveness, and doing things the right way.

This is a business where details matter.

Follow-through matters.

Sloppy execution creates real problems.

Right now, too much of the business still runs through me.

I’m involved in vendor coordination, package and payment follow-up, customer escalations, fixing breakdowns, tracking open issues, and keeping a lot of moving pieces together.

I need someone strong who can step in and help me run the company better.

What this role is

This is not a cushy management job.

It’s a hands-on role for someone who likes solving problems, cleaning up messes, building better systems, and

taking real ownership.

I care less about polish and more about ownership.

I want someone who:

• follows through
• works hard
• thinks for themselves
• communicates clearly
• handles pressure well
• notices problems early
• solves issues instead of just reporting them

You do not need to be flashy.

You do need to be solid.

What you’ll own

• Vendor coordination and follow-through
• Communication with contract manufacturers, suppliers, and service providers
• Tracking operational progress across shipments, payments, issue logs, and open tasks
• Helping keep quality-sensitive processes and documentation organized and visible
• Taking point on messy situations and driving them to resolution
• Improving how we handle escalated customer issues and operational misses
• Building better SOPs, trackers, and accountability systems
• Identifying recurring breakdowns and fixing the root cause
• Helping me get out of the weeds so I can focus more on growth and strategy

What success looks like

In the first 90 days, I’d want this person to:

• take real day-to-day load off my plate
• improve visibility into what is open, urgent, late, or broken
• reduce dropped balls and reactive fire drills
• tighten vendor follow-up and operational coordination
• improve how escalated issues get handled
• start putting better systems in place

This role is probably a fit if you:

• like bringing order to chaos
• are comfortable juggling a lot at once
• have strong judgment and common sense
• like being the person people can count on
• are willing to do both strategic and unglamorous work
• want real responsibility in a growing company
• can operate in a detail-sensitive environment where quality, timing, documentation, and accuracy all matter

This role is probably not a fit if you:

• need constant direction
• want a low-intensity job
• prefer talking strategy more than executing
• dislike follow-up and accountability
• get overwhelmed easily when several issues are moving at once

Background that would help

• 4 years in operations, project management, customer operations, founder support, ecommerce operations, supply chain coordination, or a similar role
• Experience in a small business, startup, or entrepreneurial environment
• Strong track record of independently managing priorities and getting things done
• Experience working with vendors, contract manufacturers, logistics providers, or other outside partners
• Experience in a quality-sensitive, documentation-heavy, or regulated-adjacent environment is a strong plus
• Strong written and verbal communication
• Strong judgment, attention to detail, and ability to move fast without getting careless

Compensation

$90,000–$110,000 base salary DOE bonus structure (up to 20% of base)

401(k) with company match

HSA / FSA options

100% employer-paid medical, dental and vision coverage for you

2 weeks PTO company holidays

Paid volunteer day

Employee discounts

How to apply

Send your resume and a short note.

In that note, tell me:

1. a messy situation you stepped into
2. what was broken
3. what you changed
4. what happened after

I’m not looking for someone to fill a seat.

I’m looking for someone who wants to help build a serious company and is ready to carry real weight.