Revenue Operations Manager

About Peppr

Peppr gives independent restaurants the POS and ordering solutions built for how they actually work. We focus on solving real problems owners face every day, from managing the dinner rush to driving more sales through digital channels. Running a restaurant is hard enough without fighting your technology. That’s why we handle setup and launch, so restaurants can focus on their guests and grow their business faster. Join us on our journey to transform the restaurant experience, one transaction at a time.

About the Role

As Peppr’s Revenue Operations Manager, you’ll be responsible for building and scaling the systems that power our go-to-market engine. You’ll sit at the intersection of Sales, Marketing, and Customer Success, ensuring our revenue data, processes, and tooling are aligned, actionable, and built to scale. This is a hands-on role for someone who thrives in ambiguity, enjoys turning complexity into clarity, and wants to make a direct impact on how Peppr grows.

What You’ll Do

• Own the end-to-end revenue system across Sales, Marketing, and Customer Success.
• Build and maintain Salesforce pipelines, lifecycle stages, lead routing, and automation.
• Define and track core revenue metrics: MQL → SQL → Closed Won, activation rate, churn, expansion.
• Diagnose funnel leakage and implement fixes (process, tooling, or data).
• Partner with Sales to improve rep productivity, deal velocity, and forecast accuracy.

Basic Qualifications

• 3 years in Revenue Operations, Sales Ops, or BizOps at a SaaS or marketplace company.
• Hands-on with Sales Force (required). Hubspot experience is a plus.
• Comfortable working with imperfect data and building order from chaos.
• Strong analytical skills, good at action and execution.
• Can translate numbers into decisions for sales and leadership.
• You care about small business customers and real-world impact.

Preferred qualifications

• Experience supporting SMB or local economy GTM.