Dental Call Center Representative (Patient Concierge) - White Greer and Maggard Orthodontics

NOW HIRING Full-Time Patient Concierge at White Greer & Maggard Concierge Center!

Are you a people-person with a passion for creating amazing first impressions? Do you thrive in a fast-paced, team-driven environment where every call is an opportunity to make someone’s day? White Greer & Maggard Orthodontics is on the hunt for an enthusiastic, full-time Patient Concierge to become the welcoming voice of our brand!

Join a dynamic patient concierge team where your communication skills, attention to detail, and customer-first mindset will shine. This isn’t just another phone job — it’s your chance to play a key role in guiding patients through their journey to a confident smile.

If you're ready to bring positive energy, professionalism, and a commitment to excellence every day, we want to hear from you!

Step into a rewarding role with a company that values growth, teamwork, and service — and help us deliver the WOW experience White Greer & Maggard is known for!

• Receive inbound calls from orthodontic patients- in a high call volume setting.
• Professionally communicate with patients and orthodontic teams, in various office locations
• Schedule appointments for new and existing patients
• Collect new patient information and track in office management system, with accuracy.
• Resolve patient inquiries/concerns regarding orthodontic treatment.
• Advanced communication skills
• Possesses a professional phone voice that is upbeat and conveys a service-oriented attitude.
• Concierge/customer service experience
• Strong ability to listen carefully to patients while finding solutions to meet their needs.
• Must be detail-oriented with excellent organizational skills
• Ability to remain focused and self-motivated in a fast-paced environment
• Conflict resolution skills with a solution-focused mindset
• Energetic, ambitious, and dependable
  
  
  

What We’ll Offer

• Full-time, hourly position.
• Competitive pay and benefits (direct deposit and no delay in getting the first paycheck)
• Medical, dental, and vision benefits
• Paid Holidays
• Generous PTO (after completed probationary period
• 401K with company match
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• On-site Parking
• 1-hour lunch
• Close proximity to restaurants for lunch options
• 730 am- 530 pm work schedule, 4 days a week (with rotating days off)
• Fun environment focused on customer service and patients' needs for an Orthodontic Practice
• Tenured staff with years of experience (to support on-the-job training)
  
  
  

White Greer and Maggard Orthodontics is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply.