Resident Services Coordinator

Position Summary:

The Resident Services Coordinator serves as a resource for residents in need: being creative, flexible, professional, maintaining objectivity, avoiding emotional dependence, maintaining confidentiality, recognizing and respecting individual differences. The person in this position assesses resident needs, identifies and links residents to appropriate services, and monitors the delivery of services. They act as a liaison, assisting residents with social services, organizing community events and programs, and ensuring resident needs are met by working with property management and other service providers. This position travels to assigned properties on a weekly schedule.

Responsibilities:

• Plan and implement resident services program utilizing property wide profile in AASC in assigned property/ies.
• Assess resident needs by updating intakes and assessments, identify and link residents to appropriate services, and monitor the delivery of services. These services may include setting up in-home assistance such as housekeeping, personal care, shopping and laundry, transportation, meals, and other support services.
• Create and sustain partnerships with community based social service providers, hospitals, health agencies, and other available resources to meet the needs of residents.
• Communicate with family members/representatives for emergencies, including visits to hospitals and at home.
• Provide and maintain current information on resources, services and benefit programs for the elderly and persons with disabilities.
• Provide orientation to new residents.
• Handle disputes/misunderstandings between residents, and act as a liaison between staff and residents when requested.
• Report cases of suspected abuse to Adult Protective Services.
• Report hospitalizations and nursing home admissions and discharges using incident reporting to Community Manager.
• In crisis situations, i.e., fires, earthquakes, floods, etc., work collaboratively with Community Managers, Maintenance, appropriate agencies, and family.
• Provide educational presentations for residents on aging issues, health and wellness, and information on resources.
• Motivate active participation of residents in programs, activities, and events in cooperation with other agencies.
• Maintain confidential resident files and required reporting in AASC in accordance with HUD guidelines.
• Represent PEP Housing at community events.
• Attend training and other meetings as required.
• May perform work outside normal business hours based on residents’ needs as necessary.
• All other duties as assigned.

Qualifications:

• A Bachelor's degree in social work or gerontology, psychology, or counseling preferred.
• Certification by the American Association of Service Coordinators (AASC) preferred.
• Minimum of two years of experience in social service delivery with senior and non-elderly disabled residents.
• Working knowledge of supportive services and other resources for senior citizens and disabled.
• Able to set and maintain clear boundaries with residents.
• Ability to advocate, organize, problem-solve, and provide results for the residents served.
• Experience in dealing with residents, families, next of kin, representatives, social agencies, churches, synagogues, political figures, etc.
• Ability to identify and utilize community resources to assist in meeting the needs of residents.
• Must have compassion for the elderly and disabled.
• Requires responsible and organized approach to recordkeeping.
• Ability to multi-task.
• Must supply own vehicle, have a valid CA driver’s license and automobile insurance.

Salary and Benefits: Pay range is between $110-$125 DOE. PEP’s benefits include health/welfare plans (medical, dental, vision, Group Life and AD&D Insurance etc.); 401K plan; work-life benefits (paid vacation and 17 company holidays); Employee Assistance Program, career development opportunities through mentorships and continuing education programs and a great working environment with professional growth prospects.