Workplace Technician | Lead

The Lead Workplace Technician (MAC) oversees daily Moves, Adds, and Changes operations while actively supporting hands-on furniture installation, maintenance, and workplace support services. This role requires a proactive leader who can manage a fast-paced environment, prioritize effectively, and ensure high-quality execution across multiple buildings.

The ideal candidate is organized, detail-oriented, adaptable, and confident in managing both people and projects. Strong communication, sound judgment, and the ability to pivot quickly are essential.

Key Responsibilities

Team Leadership & Operations

• Lead and manage onsite MAC Technicians across multiple buildings
• Conduct daily morning huddles to review workload and set priorities
• Perform mid-day check-ins to assess progress and rebalance workload
• Ensure even distribution of tickets and projects to prevent overtime
• Redirect technicians between buildings as needed for visibility and support
• Monitor onsite presence to ensure proper coverage across locations
• Authorize early dismissal if workload is completed ahead of schedule
• Track and report overtime accurately within 24 hours (Netsuite/Google Docs)
• Communicate staffing changes (PTO, sick time, schedule adjustments) to stakeholders
  
  

Partner with Account Manager on special requests, coverage planning, and event support

Work Order & Ticket Management

• Review, assign, and manage Zendesk tickets and work orders
• Assign new hire and termination tickets to ensure readiness and proper offboarding
• Coordinate with Logistics for asset transfers
• Respond promptly to Zendesk, Slack, Asana, and Google Suite communications
• Prioritize tasks to manage workload and reduce unnecessary overtime
• Obtain written approval for unavoidable overtime (after-hours, weekends, emergencies)
  
  

Furniture Installation & Maintenance

• Repair and maintain office furniture (task chairs, sit-stand desks, workstations, pods)
• Assemble and disassemble furniture to manufacturer specifications
• Install and modify workstation systems (cubicles, conference pods, etc.)
• Read and interpret floor plans and power requirements
  
  

Conduct floor audits and space walkthroughs to identify issues

• Troubleshoot furniture systems and recommend solutions
• Ensure compliance with building protection requirements
  
  

Logistics & Inventory

• Safely load, unload, and transport furniture and materials
• Move items within and between buildings
• Operate department van or rental vehicles as required
• Order and manage moving and installation supplies
• Maintain organized inventory of materials and tools
  
  

Partnership & Quality Standards

• Advocate for and uphold PeopleSpace installation standards
• Ensure alignment between internal technicians and external installers
• Collaborate on best practices when deviations from standards arise
• Assist with installations as needed to support team success
• Maintain high visibility and client-focused service standards
  
  

Requirements

• 5 years of experience in facilities, maintenance, or corporate workplace services
• Experience leading or supervising technicians in a fast-paced environment
• Strong technical knowledge of furniture systems, FF&E, ergonomics, and MAC processes
• Ability to read floor plans and understand basic power requirements
• Proficient in Google Workspace
• Experience with ticketing systems (Zendesk preferred)
• Strong verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Strong problem-solving and organizational skills
• Understanding of project cost considerations
• Ability to drive rental trucks or company vehicles as needed
  
  

Preferred Attributes

• Positive, hands-on leadership style
• Highly Responsive
• Exceptionally Computer literate
• Detail-oriented with a commitment to A workplace quality
• Adaptable and solution-focused
• Comfortable collaborating with architects, engineers, property management, project managers, and senior stakeholders
• Team-oriented with a strong customer-service mindset