What are the responsibilities and job description for the L1 Helpdesk Concierge position at PeopleSharp?
Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a Level 1 Helpdesk/Client Experience Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.We’ll Provide:Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursementSalary range of $50,000-$55,000Hybrid work split between client sites, in the office, and occasional remote workSupport/mentorship from supervisors and other team membersOpportunities for continued growth and learningWhat You’ll Do:Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clientsMaster the common technology applications used by our customersShow customers areas where they can turn technology from an expense to a value and from a headache to a solutionResolve Level 1 technical support ticketsTravel to client sites as needed (an average of 2 times per week)Perform daily phone and zoom callsCreate training videosCreate and maintain documentationSkills You’ll Need:Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendlyAbility to stay calm and professional with non-technical and sometimes frustrated users2 years in an MSP or similar multi-client IT environmentValid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per weekExperience providing white glove end-user technical supportProficient with Microsoft 365Ability to pass a background checkNice to Have:Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger BrainsNext Steps:Quick apply with your resume hereOrGet a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9?u=1110981
Salary : $50,000 - $55,000