What are the responsibilities and job description for the IT Support Specialist I position at Peoples Security Bank & Trust Company?
Description
If you are looking for a great place to work, and reach your potential, look to Peoples Security Bank & Trust. We continue to grow and are always looking for the right people to join our team. #TeamPSBT
Our IT Support Specialists are responsible for providing end user support and software, hardware, and network assistance; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties:
- Troubleshoots first level of user problems and concerns regarding systems, network, and connectivity issues; researches and resolves issues.
- Documents, creates, and verifies tickets in the Help Desk management software; tracks and monitors problems to ensure timely resolution.
- Interfaces with infrastructure and systems staff.
- Accurately communicates resolution plans, progress, and issues in a timely manner.
- Manages user account administration for network and various portals.
- Manages laptop & PC deployments for organization.
- Actively contributes to ongoing process improvement.
- Performs special projects as assigned.
- Travels onsite as needed to provide direct support using company provided vehicle.
Benefits Offered to Peoples Security Bank Employees
**Our College Tuition Reimbursement Benefit can help you achieve your long-term career and educational goals**
- Medical Plans
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- 401(K) Plan
- ESOP Plan
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Banking Classes
- Internal Advancement Opportunities
Ancillary Duties:
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.
Peoples Security Bank and Trust Company is an Equal Opportunity Employer.
Requirements
Basic Qualifications
Education/Training: Associate’s degree in Computer Science or equivalent normally required; specialized bank education/training. Experience providing technical support for financial institutions is preferred.
Skill(s): Must demonstrate strong communication skills; proficient interpersonal relations; proficient computer skills; strong knowledge of Windows OS, Microsoft Office 365 Suite and banking software applications; familiarity with bank IT security practices.
Experience: A minimum of two (2) years’ related experience normally required.