What are the responsibilities and job description for the Debit Card/ATM Representative position at Peoples Security Bank & Trust Company?
Description
Our Debit Card/ATM Representative assists with various tasks and services in the daily operations functions to obtain a high degree of accuracy in daily processes; assumes responsibilities for various projects and other related duties as assigned or directed; assists in developing effective and efficient processes to maximize resources; participates in ongoing training and education of all rules, regulations and guidance pertaining to the bank’s Deposit Operations requirements; cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; assists in the development of written policies and procedures to ensure consistency in processes, assist with maintenance and compliance of DR/Cope procedures and are responsible for complying with the Deposit Operations Hybrid Schedule if a remote work environment is an option.
Essential Duties:
- Provides telephone and email support for customers and branch staff as needed.
- Provides direct service to the customer as appropriate.
- Utilizes full range of Bank products and services to effectively maximize the Bank’s relationship with customers; maintains current knowledge of new products, identifies product needs of customer to build relationships.
- Strives to achieve excellent customer service, team work and participate in creating a positive and supportive work environment and company culture.
- Processes, Balances and maintains Debit Card maintenance and orders, Debit Card transactions, reports, and program initiatives. maintains Debit Card and ATM card portfolio
- Responsible for banks ATM/remote ATM fleet maintenance, cash vaults and orders, Performs ATM back office maintenance coordination/settlement, balances transactions, responsible for ATM compliance, and ATM troubleshooting.
- Preforms various duties to support the banks digital wallet service.
- Preforms various duties to support and maintain the Bank’s Fraud management and card Compromised programs. Manages the My Card Rules program.
- Processes and maintains Debit Card and ATM card transactional disputes. Responsible for ongoing educations, understanding and complying with Reg E, MasterCard and all other rules and guidance pertaining to the debit card program.
- Preforms and maintains debit card Instant Issue monitoring reports and balancing. Maintains instant issue machines and card stock.
Benefits Offered to Peoples Security Bank Employees
**Our College Tuition Reimbursement Benefit can help you achieve your long-term career and educational goals**
- Medical Plans
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- 401(K) Plan
- Paid Time Off
- Paid Holidays
- Volunteer Time Off
- Employee Assistance Program
- Banking Classes
- Internal Advancement Opportunities
Company Overview
Community has and always will be our purpose. We were founded on the principle to be a bank that people can trust. We would not be where we are today without the dedication that our employees have had since we first opened our doors. Our values still hold true to this day and we are making strides to continue to grow with our amazing team.
We believe that operating with a core set of values will be integral to the success of Peoples Security Bank & Trust for our employees, customers, shareholders and communities.
- PEOPLE | Working together for a common good by engaging our customers and communities.
- SERVICE | Consistently deliver a safe, reliable and positive banking experience for our customers.
- BETTER | A commitment to excellence in every interaction.
- TRUST | Integrity, accountability, guidance, and support form the foundation for every customer engagement.
We believe our team is what makes our organization successful. Hearing their stories show a path of growth and enrichment in their careers. Every single team member truly makes a difference within our company and we're grateful for each employee who chooses to work with us.
Peoples Security Bank and Trust Company is an Equal Opportunity Employer
Requirements
Education/Training: A High school diploma or equivalent required with specialized bank operations training/education preferred.
Skill(s): Must demonstrate good interpersonal relations and communicative skills; good mathematical skills; good time managements skills; moderate problem solving, analytical and project management skills; moderate PC skills; moderate technical skills including Microsoft Office Excel, Word, One Note and PowerPoint.
Experience: A minimum of one (1) year of related experience normally required.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.