Store Manager

Peoples Organic is looking to add a front of house store manager to the team.

Our managers lead by example and are on the floor serving, barista'ing, on register or drive-thru 90% of the time. There is about 5-6 hours a week that are office or inventory hours. This person must love customer service and being on the floor with all our regulars.

This is a very teachable position and if you have experience as a server, barista, assistant manager and love for people you have the experience we are looking for.

Primary Purpose:

• Work in contact with the customer
• Responsible for team awareness of the importance of the customer through training, communication and exemplarity
• Responsible for creating and implementing action plans to improve customer satisfaction

OPERATIONAL RESPONSIBILITIES

· Responsible for ensuring all systems are in place and up to date

· Responsible for completing FOH inventory monthly (food, with owners and equipment)

· Must be able to effectively communicate to staff all procedures (service standards, cleanliness, cash handling…)

· Able to utilize operating systems including Toast & Sling and train new staff on systems

· Develop staff schedule on a bi-weekly basis

· In regards to controlling labor, must ensure that hourly staff levels are monitored quickly, and staff is cut according to established revenue/labor guidelines.

· Keep up with weekly tasks such as changing light bulbs, cleaning vents etc.

A) Hygiene and safety

· Responsible for the implementation of hygiene standards

· Guarantees Customer a clean and pleasant environment

· Ensures sanitation procedures are in place and followed by all staff

· Ensures compliance with government and company regulations and requirements

· Has a thorough understanding of line checks and opening systems

· Responsible for enforcing a mandatory cleaning schedule on a daily basis

B) Service

• Responsible for meeting the standards of service
• Responsible for implementation and monitoring of corrective actions
• Responsible for FOH and BOH scheduling

COMMUNICATION AND TEAM MANAGEMENT

· Manages the team fairly and equitably, creates a good working atmosphere and team cohesion

· Establishes and maintain good communication with the team,

· Knows how to delegate

· Supervises personnel with responsibility for hiring, discipline, performance reviews.

· Trains to established standards on an ongoing basis.

· Holds crew and management team accountable by monitoring performance relative to goals (expectations), provides feedback

· Able to convey a sense of urgency when necessary in a professional manner

· Ensures employee uniforms and appearance meet standards

· Must be able to lead team through heavy service times calmly, professionally and effectively.

· Must be able to train existing staff to next level of skill, constantly moving staff to the next level.

· SM must be ServSafe trained.

CULTURE MANAGEMENT

· Displays a positive attitude and is conscious of crew’s morale

· Demonstrates teamwork in all aspects of their position

· Leads by example in adhering to all legal compliance and café policies in an ethical manner

· Excellent work is recognized and exceptions are immediately corrected

· Supports and communicates company and its vision at every opportunity

Employment Standards

Knowledge:

Detailed knowledge of all aspects of the restaurant industry and restaurant management is required.

Experience:

Successful track record managing or supervising a casual dining establishment.

Experience as a server and barista is a huge plus.

Other:

Flexible work schedule including morning, nights and weekends. Able to lift up to 50lb.

The average workweek is 38-40 hours; however, if there is a call in you are responsible to fill in as needed.

Job Type: Full-time

Pay: $53,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Restaurant: 5 years (Required)

Work Location: In person

Salary : $53,000 - $60,000