Clinical Care Coordinator

Why Peoples?
Peoples Health Services is the only family-owned, locally governed Hospice and Home Health provider in the Florida Panhandle. We believe that when we take care of the people who care for our patients, everyone benefits. We offer competitive pay, medical, dental, vision, group life, short-term disability benefits, a PTO program, 6 paid holidays, recognition programs, and work-life balance initiatives including a Relax & Recharge Day annually. Join a team that is dedicated to caring for our community—and each other.

Summary

The clinical care coordinator is primarily responsible for coordinating all patient care and clinical support for team members and overall day-day operations. May involve intake, authorization/eligibility process, document control management, and scheduling of patient care needs in various service lines. Must be knowledgeable of a variety of home care concepts, practices, procedures, and reimbursement guidelines to accomplish company goals. Leads and directs the work of others to ensure quality patient care is provided. Demonstrates the company Mission, Vision, and Guiding Principles through both behavior and job performance on a day-to-day basis.

Essential Duties & Responsibilities:

• Acts as a key interface between members of the client care team, management, clients, and referral sources.
• Sets up employee availability to allow scheduling in the software system.
• Responsible for assessment of client skill orders and assigning and scheduling to appropriate interdisciplinary clinical staff.
• Responsible for keeping current with utilization of Agency software for admissions, resumption of care, recertifications, discharges, scheduling and employee maintenance.
• Monitors and ensures documentation of all missed/cancelled visits for Agency and communicates information to Clinical Managers, Case Managers, DCS and Intake Department. Maintains and monitors accurate client census (ADC).
• Runs Intake reports including medication alerts
• Provides back up assistance to billing and intake department.
• Monitors email and web portals for incoming referrals
• Responsible for implementation of clients into active status category via computer software
• Makes all scheduling changes into agency computer scheduling program including changes in day/time/visit frequency and services (both permanent and temporary) and cancellations.
• Identifies incorrect client information for correction and communicates changes needed to the Case Manager or therapist.
• Communicates with the Clinical/ Case Manager and assigned clinicians to facilitate scheduling of client visits.
• Interrelates with coworkers, clinical staff, visitors, and other departmental personnel in a tactful, diplomatic manner while always exercising discretion, good judgment and confidentiality.
• Ensure workflow processes are timely and cost-effective.
• Exhibits appropriate phone etiquette, and confidentiality of personnel related information.
• Responsible for clinical staff weekend scheduling and coordination of schedules with Team Leader.
• Works with minimal supervision. Proactively handles customer issues as they arise and seeks assistance from others as needed.
• Maintains professionalism and an understanding of the company’s scope of services.
• Understands the infrastructure and how and where to transfer calls in the company.
• Promotes a customer friendly atmosphere for all visitors and always ensures client confidentiality.
• Participates in QAPI, performance improvement activities, as well as audits/accreditation visits.
• Performs other duties as assigned.

Education/Experience:

• Graduate of an accredited school of Practical Nursing LPN program (Licensed in the state of requested employment.
• Minimum three (3) years of prior experience in a medical field or medical office setting is preferred.
• Knowledge of billing, insurance reimbursement, medical terminology, diagnosis coding preferred.
• Experience with trouble shooting computer errors, maintaining records, and organizing is preferred.
• Proficiency using Microsoft Word, and Excel is required.
• Ability to prioritize and manage time effectively and make independent decisions when necessary.
• Must be able to effectively operate nursing assessment tools and office equipment to include computer/tablet.
• Must have an understanding of hospice and palliative care concept and knowledge of caring for geriatric, terminally ill patients and their

Licenses, Certifications and/or Registrations:

• Current driver’s license and valid auto insurance.
• LPN licensure preferred