Call Center Representative - Full Time - Winchester Ky Operations (Winchester Operations)

Overview

Peoples Exchange is built on tradition, service and trust. Since the first meeting of original charter board members, we have been locally owned and operated. Our founders set high standards of excellence for our organization, our operations, and our people for over 100 years. We have always been proud to be a pioneer in our marketplace by offering banking products and services to benefit our friends in the communities we serve. As times change, so do the needs of our customers. Peoples Exchange will offer top notch customer services maintaining our hometown, friendly service that our customers have grown to expect.

Peoples Exchange Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, genetic information, disability, or veteran status. We are committed to providing a workplace that is based on merit and qualifications. 

Job Skills / Requirements

Provides quality service by telephone to bank customers of all markets in a courteous, professional manner.  Researches and resolves customer requests, answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, online banking, debit cards, simple loan questions, etc.  Directs calls to the appropriate Market and/or Department. Also assists Deposit Operations with other duties as assigned including projects, reporting, monthly tasks, etc. Assists Interactive Tellers as needed to provide service and support for customers handling routine requests, as well as those that may require extensive research and use of problem-solving skills to identify and resolve issues.

Essential Functions & Responsibilities:

To answer customer inquires completely and politely in person and by phone.

Answer incoming calls with a professional attitude and tone.

Ability to use all required computer systems in order to efficiently find information or input data.

Provide assistance to other departments in regards to scanning, processing incoming and outgoing mail, and other paperwork processing as needed.

Assists ITM department in performing customer transactions as needed.

Maintain a professional work environment, attitude and business like appearance.

To complete all duties as assigned within the prescribed time frame.

Employees must be able to pass the following pre-screening:

Credit Screening – The credit screening includes a credit history check, financial fitness check, and other non-specified criteria to confirm eligibility for a position. 

Background Screening - The background screening process includes a review of all federal and state civil and criminal charges for all locations you have lived at within the last seven years.

Drug Testing – The drug test will be a urine test. We check for a number of substances including Marijuana.

Employment and Education - The bank may also investigate the employment and education background of an employee. We reserve the right to deny or terminate employment based on the results of that review. 

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Peoples Exchange Bank provides the following benefits at no cost to all full time employees: Life Insurance, Long Term Disability and Short Term Disability.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Special Incentive Plans