Market Frontline Manager - Wichita Market

ROLE

The Market Frontline Manager is responsible for the overall management of retail-related activities within a geographic area, including sales and service delivery, expense control, community engagement, employee management, and adherence to financial and regulatory standards. This position provides leadership and oversight to Frontline Managers across multiple branch locations, ensuring efficient branch operations, consistent delivery of high-quality customer service, and achievement of established benchmark service standards. The Market Frontline Manager is also responsible for overseeing branch facilities and fostering a culture of accountability among staff, driving continuous improvement in customer service and overall branch performance. This position plays a key role in proactively resolving operational issues while maintaining strict compliance with all bank policies, procedures, and regulatory requirements.

ESSENTIAL FUNCTIONS

This position is responsible for the following functions:
 

• Provide operational support to Frontline Managers within specified geographic area
• Work with Market President and Frontline Managers to develop goals for each branch
• Work with Frontline Managers to develop strategies on how to achieve branch goals
• Provide regular feedback to Frontline Managers to ensure branch goals are achieved
• Provide individual feedback regularly to each Frontline Manager covering all areas and aspects of their job performance, including operational responsibilities, expense control, and community engagement
• Conduct performance assessments on Frontline Managers within specified geographic area
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required
• Ensure compliance with internal policies, procedures, and regulatory requirements
• Identify process improvement opportunities and collaborate with cross-functional teams to enhance service delivery
• Assist in the implementation of new systems, procedures, and technologies to improve operational efficiency
• Troubleshoot and resolve escalated customer or system issues in a timely and professional manner
• Maintain accurate records and documentation for audits and internal reviews
• Identify and escalate potential risks or fraud concerns promptly
• Ensure security activities are being conducted to safeguard company assets, employees, guests, or other company property
• Participate in special projects and initiatives as assigned by management
• Maintain and expand banking relationships with customers and community
• Foster positive relationships between bank branches and community by actively participating in community service

 Various other duties as assigned

QUALIFICATIONS

EDUCATION/CERTIFICATION:  Bachelor’s degree in Business, Finance, related field, or equivalent combination of education and experience required
                                                                                               

REQUIRED KNOWLEDGE:  Complete knowledge and understanding of retail banking customer service positions, operations, and systems; understanding of deposit products, services, policies, and procedures; knowledge of management functions with regard to personnel; proficient in Microsoft Office Suite, and core banking system 

EXPERIENCE REQUIRED: 
5 years retail banking experience required

3 years leadership/supervisory experience required

A combination of education/experience may be considered if the required competencies of the position are met          SKILLS/ABILITIES:  Attention to detail, strong written and verbal communication skills, effective collaboration and strong multi-tasking skills, self-motivation, self-management, ability to consistently follow through on tasks, good independent judgment and problem-solving skills, organized, analytical, positive attitude, strong interpersonal skills, customer service, customer relationship building, talent development and management, computer literacy, applied leadership, and mentoring

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

 TALKING:  Ability to speak effectively and communicate clearly

 AVERAGE HEARING:
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel

 REPETITIVE MOTION:  The employee is regularly required to type throughout the day

 FINGER DEXTERITY:  The employee is regularly required to use hands to type and maneuver a mouse

 AVERAGE VISION:  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)

 PHYSICAL STRENGTH:  The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time

WORKING CONDITIONS
 

General professional office environment with climate control. Adequate lighting. Regular travel to branch locations. Occasional hours outside of normal bank hours as needed.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

REASONING ABILITY:  Ability to deal with a variety of variables under only limited standardization.

MATHEMATICS ABILITY:  Strong numeric capabilities; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions.

LANGUAGE ABILITY:  Ability to read, analyze, and interpret documents. Ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONS 

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.