What are the responsibilities and job description for the Member Service Agent I position at Peoples Advantage Federal Credit Union?
Member Service Agent I
Peoples Advantage Federal Credit Union (PAFCU)
Reports to: Branch Director
Classification: Non-Exempt | Pay: $18.00/hour incentives
Our Mission
Peoples Advantage Federal Credit Union’s mission is to be THE resource that strengthens and rebuilds our communities by empowering our members to achieve their financial dreams.
The Role
The Member Service Agent I is the front line of our mission and the primary point of contact for members in our branches.
This role blends relationship-building with precise transactional work. Member Service Agents build trust with members while accurately processing daily financial transactions that keep our members and the credit union safe.
What You’ll Do
- Build positive, respectful relationships with members and create a welcoming branch experience
- Accurately process daily teller transactions, including deposits, withdrawals, payments, and transfers
- Balance and maintain a cash drawer with precision and accountability
- Follow established procedures to ensure transaction accuracy and fraud prevention
- Provide efficient, friendly service across walk-in, phone, and electronic channels
- Educate members on PAFCU products and services and make appropriate recommendations
- Listen for opportunities to help members better meet their financial goals
- Participate in ongoing training, coaching, and skill development
- Comply with all applicable laws and regulations, including BSA, USA PATRIOT Act, and OFAC requirements
What Success Looks Like
- Members feel welcomed, respected, and confident when conducting their transactions
- Transactions are completed accurately, efficiently, and in compliance with policy
- Cash drawers balance consistently and discrepancies are resolved promptly
- Members understand available services that may improve their financial well-being
- The branch operates smoothly through teamwork, reliability, and accountability
Who You Are
- You enjoy working directly with people and take pride in accurate, detailed work
- You are dependable, organized, and comfortable handling cash
- You communicate clearly and professionally
- You are comfortable discussing financial products and asking for members’ business
Qualifications:
- High school diploma, vocational training, or equivalent
- Previous cash handling, teller, or customer service experience preferred
- Willingness to participate in ongoing training and coaching
Why Peoples Advantage
At Peoples Advantage, your role matters. Every accurate transaction and every positive interaction helps strengthen trust and build financial confidence in our communities.
If you value purpose, precision, and people—and want to grow in a mission-driven credit union—we invite you to apply.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Ability to Commute:
- Petersburg, VA 23805 (Required)
Work Location: In person
Salary : $18