What are the responsibilities and job description for the Program Operations Specialist 1 - EOA#2024-255 position at People With Developmental Disabilities, Office for?
Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.
OR
Transfer: Candidates must have permanent competitive status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4 or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
The position may be filled at the Program Operations Specialist Trainee 1 level equated to SG-13, ($47,925), Program Operations Specialist Trainee 2 level equated to SG-14 ($50,678) or full performance Program Operations Specialist 1 SG-18 ($63,108), based on education and experience. Candidates hired at the trainee level will be advanced to the full performance Program Operations Specialist 1 SG-18 following the successful completion of the traineeship.
Through the five Regional Field Office(s) with OPWDD over 130,000 individuals are supported through collaboration and engagement with over 700 voluntary providers, 6 State Operated Development Disabilities Service Operation Offices, and 7 Care Coordination Service Organizations. Region Field Office oversight encompasses 13 specific districts throughout NYS as noted below:
Regional Field Office 1 has oversight in Finger Lakes and Western NY
Regional Field Office 2 has oversight in Sunmount, Central NY, and Broome
Regional Field Office 3 has oversight in Capital, Taconic and Hudson Valley
Regional Field Office 4 has oversight in Manhattan/Bronx (Metro), Queens, Brooklyn and Staten Island
Regional Field Office 5 has oversight in Long Island
PRIMARY DUTIES AND RESPONSIBILITIES:
Under the supervision of the Region 5 DDRFO Unit Leader, the incumbent will act as a regional liaison and engage in the following duties which will include, but not be limited to:
- POS1 will act as a coordinator for all fair hearing related activities in RFO5. The POS1 will be responsible for completing efficient, time-sensitive and high-quality work developed in response to requests for fair hearings.
- Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM’s, Protocols, Policies and Procedures as released.
- Participate in local and statewide meetings and other trainings and workgroups as indicated.
- Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders.
- Participate in the regular maintenance of the Regional Field Office Policy and Procedural Manual.
- Will gather documents and prepare comprehensive summaries for fair hearing requests.
- Participate in Quality Review Team meetings and other team meetings as needed.
- Participate in various committees as directed by the Regional Leadership Team.
- Additional duties may be assigned to assist in supporting Regional Field Office operations.
- Travel as needed
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Selection Criteria:
- Possess excellent and professional communication, public speaking, writing and organizational skills.
- Ability to initiate and maintain working relationships with individuals served, families, advocates, community representatives, voluntary providers, DDRO and DDSOO agency staff.
- Computer knowledge and ability to maintain databases and monitoring systems.
- Ability to work independently and as part of a team as required, as well as provide direct supervision to unit staff.
- Possess acceptable time and attendance work record.
- Ability to participate in requested functions and activities during evening hours and weekends as requested.
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Please note:
If you are employed by state government, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice.
Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contact the NYS OPWDD Workforce and Talent Management Central Office (518) 473-4785 or Email at accommodationrequests@opwdd.ny.gov to obtain information and RA forms.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
For CSEA positions: Local Bidding Agreements will be honored.
Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.
OPWDD is an Equal Opportunity/Affirmative Action Employer.
Salary : $47,925 - $63,108