What are the responsibilities and job description for the Information Technology Generalist I position at People, Technology & Processes, LLC?
Description
Title: Information Technology Generalist I
Clearance Type: None
Responsibilities (including But Not Limited To)
Title: Information Technology Generalist I
Clearance Type: None
Responsibilities (including But Not Limited To)
- Provide hands on support for Navy information systems, networks, and communication equipment, ensuring reliable and secure operations.
- Assist in the installation, configuration, and repair of hardware, software, workstations, and peripheral devices.
- Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
- Support the configuration, installation, and troubleshooting of network devices including switches, routers, and communication equipment.
- Participate in routine server maintenance tasks, system updates, and patching activities as directed by senior IT personnel.
- Deliver user support and basic training to help personnel effectively use systems and tools.
- Monitor system and network performance, reporting anomalies or potential issues to senior staff.
- Document system configurations, maintenance activities, troubleshooting steps, and issue resolution in accordance with contract and Navy standards.
- Follow established security protocols to protect data integrity, ensure compliance with cybersecurity requirements, and support incident reporting practices.
- Assist with inventory, asset management, and lifecycle maintenance of IT equipment.
- At least 0-4 years of experience in a related field.
- A minimum of four (4) years of additional relevant experience may satisfy degree requirements.
- A strong understanding of computer hardware and software, basic networking knowledge, excellent troubleshooting skills, customer service skills, and the ability to obtain and maintain a Security certification.