What are the responsibilities and job description for the Site Manager position at PEOPLE TECHNOLOGY AND PROCESSES LLC?
Position Title: Site Manager
Location: Ft. Detrick, MD
Clearance level: Secret
Responsibilities (including, but not limited):
- Oversee the project, ensure the project is on track, and review all process modification decisions.
- Attend weekly/monthly status meetings, prepare and submit monthly financial reports, reconcile and approve input for monthly firm fixed-price invoices to the Government.
- Work contractor personnel staffing and security issues including facilitating clearances.
- Provide on-site technical guidance to corresponding government personnel.
- Develop project plans pertaining to short term and/or temporary initiatives.
- Provide management status reports to the NEC Director.
- Review all new process enhancements and/or modifications, and provide implementation updates to the KO and the COR.
- Develop a quality control plan (QCP) and implement a quality control program to satisfy contract requirements.
- Provide project coordination and management to assist the NEC and its customers in the implementation and maintenance of the enterprise system components and other products that fall under the umbrella of Enterprise Systems Management.
- Produce system configuration documents and adhere to the quality control processes for all documentation developed and maintained.
- Document actions and status of assigned tasks in accordance with established procedures to include the management of assets.
- Provide technical and analytical guidance to team. Recommend and take action to direct the analysis and solutions of problems.
- Ensure adherence to quality standards and review project deliverables.
- Formulate and review plans and deliverable items.
- Ensure staff remains compliant with contract terms to include proper security clearance, IA training, etc.
- Report imminent system failures and safety hazards to the COR, provides recommended solutions, and submits written reports as required.
- Provide technical and operational recommendations to the COR that may improve the performance of the systems or enhance services provided to subscribers.
- Assign daily tasking to all technicians and operators based on workload received from ticketing system and ensure all work is completed within required time; responsible for quality and timeliness.
- Assist with personnel recruitment to facilitate technical and administrative training.
- Ensure required parts, supplies, and materials are properly ordered, maintained/tracked, and issued; all items used to complete work are documented in TMS.
- Ensure work orders, scheduled maintenance, inspections, special projects, cable locates, and other services are consistently complete on-time. If additional time is needed, coordination will be made with the COR.
- Develop/present cost proposals for special projects.
- Plan, schedule, manage, and monitor all technical and administrative requirements.
- Monitors all equipment and vehicles and ensures proper maintenance and calibration is completed as needed.
- Ensure site telephone plant drawings are properly updated and maintained and that cable records are properly updated and maintained.
- Coordinate, at least weekly, with lead technicians regarding status of open, pending, and upcoming trouble tickets and work orders to ensure critical tasks are properly addressed.
- High school diploma required.
- Expert knowledge of Telephone Infrastructure
- At least 10 years experience with Telephone management/leadership
- Proficient in providing administration and documentation services, and in using MS Office Suite
- ITIL Foundation Certification (preferred)
- Experience with Army I3A and C4IM standards and requirements.
- At least 5 years of telecom project management experience.
- Knowledge and experience implementing quality assurance processes for all projects to ensure equipment, systems, and software identified by the technical design specifications are properly configured and operated after deployment.
- Administrative and technical capability with network engineering, integration engineering, network installation and testing methodologies, and performance scheduling.