What are the responsibilities and job description for the Program Specialist I position at PEOPLE TECHNOLOGY AND PROCESSES LLC?
Position title: Program Specialist I
Location: Arlington, Virginia
Clearance required: SECRET
Responsibilities include (but are not limited to):
- General Program & Administrative Support: Assist department directors and team members with daily operational tasks. Act as a point of contact for basic inquiries, prepare and format program documents, perform accurate data entry, maintain program databases and files, and assist with logistics for program events.
- Program Documentation & Process Management: Document program workflows, training materials, and Standard Operating Procedures (SOPs). Help track key program metrics and milestones as directed.
- Specialized IT & Telecommunications Support (Code 53): Ensure stakeholder awareness of IT initiatives and network status through strategic communications. Serve as the Telecommunications Service Control Officer, managing service calls and generating usage reports.
- Specialized FFRDC Process Management (Code 59): Manage the complete Federally Funded Research and Development Center (FFRDC) Sponsor Feedback Process, including all associated documentation, reporting, and maintenance of the online system.
- Specialized Help Desk Workflow Management (Code 54): Orchestrate the help/service desk workflow from initial request intake through to final resolution, ensuring timely and effective support.
- Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations.
- Excellent ability to manage and organize multiple complex tasks simultaneously, with meticulous attention to detail and the ability to adapt to shifting priorities.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to work effectively as a team member and independently.
Desired additional qualifications:
- Direct experience supporting ONR, the Naval Research Enterprise, or a similar S&T organization.
- Proven ability to liaise effectively with senior military, government, and civilian personnel.
- Proficiency with Microsoft Power Apps.