What are the responsibilities and job description for the Lead CSC Manager position at PEOPLE TECHNOLOGY AND PROCESSES LLC?
Position title: Lead CSC Manager
Location: San Antonio, TX
Clearance required: TOP SECRET/SCI
Responsibilities include (but are not limited to):
- Oversee all ticket/task assignments, coordinating with the Government CSC lead for proper prioritization and resource allocation.
- Manage CSC capacity, ensuring adequate manning and coverage for all required operational hours as described in the PWS.
- Implement ITIL best practices for Incident, Problem, Change, and Configuration Management.
- Measure and report CSC performance weekly, and implement process improvements based on findings and leadership input.
- Coordinate technical support and user training for a wide variety of applications and operating systems; ensure compliance with security directives.
- Address scheduling conflicts, escalating to Government CSC Lead and/or Task Order Team Lead as needed.
Qualifications:
- Proficiency in Windows operating systems and Microsoft Office products.
- Working knowledge of Microsoft Active Directory and current system administration practices.
- DoD 8140 IAT Level II baseline certification (Security CE preferred).
- Must have an active TS/SCI security clearance.
- CI Polygraph required if accessing NSA systems as administrator.