What are the responsibilities and job description for the Help Desk Support Specialist (Student Computer and Automation Support) position at PEOPLE TECHNOLOGY AND PROCESSES LLC?
Position Title: Help Desk Support Specialist (Student Computer and Automation Support)
Location: Fort Benning, GA
Clearance required: SECRET
Scope of Work: Provides on-site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation.
Responsibilities include (but are not limited to):
- Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
- Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
- Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
- Support TSAS onboarding so students receive temporary network permission for the course duration.
- Train new instructors on classroom instructional technology and collaborative tools.
- Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.
- Associate of Science (AS) degree with at least 7 years of experience
- Active SECRET clearance required, U.S. citizenship
- Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions