What are the responsibilities and job description for the Mortgage Processor position at People's Credit Union?
You Belong Here
People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.
If you work here, you belong here.
Your Values Align With Ours
We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.
Your Voice Is Heard
Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.
Your Team Makes You Stronger
Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.
Your Future Is Bright
We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.
What we offer
• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP
• 401(k) and Roth plan with a competitive employer match
• Robust Wellness Program
• Employee Recognition Program
• Fun, food, and events
Position Summary
This position provides an extraordinary member experience by identifying and ordering the documentation required to process loans, as well as tracking and ensuring receipt of required documents from borrowers.
Essential Responsibilities and Accountabilities
Preparation of Loan Packages
- Evaluates mortgage loan application packages and applies knowledge of loan product parameters, loan policies, documentation requirements and regulations to move loan through processes required to prepare loan for closing
- Orders and tracks receipts of required third party verifications (i.e. appraisals, credit reports, title reports, employment, etc.)
- Prepares and delivers updated disclosures within requisite timeframes
- Prepares application packages for Mortgage Advisors’ review and underwriting
- Interacts with and assists Mortgage Advisors to obtain all necessary supporting documentation for application packages
Documentation & Communication Notices
- Provides loan officers and borrowers with written correspondence pertaining to loan status, approval/denial, and outstanding conditions
- Prepares commitment and adverse action notices
- Monitors assigned loans to ensure timely processing
- Prepares and distributes daily mortgage rate sheet to the Lending Department
- Verifies that all required and outstanding documents have been obtained and approved prior to closing
- Prepares and delivers the Pre-Closing Disclosure and all documentation for mortgage closing
- Performs data entry and ensures accuracy of data base
Compliance
- Adheres to and demonstrates the behaviors of the Credit Union’s core values; actively works to enhance the member experience throughout the Credit Union
- Performs all duties in line with all Credit Union policies and all state and federal regulations
- Other duties as requested
National Mortgage Licensing System (NMLS) Registration
- Apply for and successfully maintain NMLS registration
- Completion of all assigned trainings per regulations set forth by SAFE Act
- Completion of annual registration renewal process
Key Behavioral Competencies
Change Agility
Individuals effective at this competency are comfortable with ambiguity and are highly adaptable. They are comfortable and embrace changes and adjust and modify behaviors when appropriate to accommodate for the change when it is for the better of the organization. They understand change management techniques to help with better adoption of change.
Communicativeness
Individuals effective at this competency understand the importance of continued, relevant, and consistent information exchange. They understand that communication is best through different channels and actively seek to provide information using the best medium. They take responsibility for information and ensure that individuals have accurate and current information. They take responsibility for ensuring that any communication is effectively received and that they close the loop on any communications that are unclear.
Industry Knowledge
Individuals who are effective at this competency understand the financial services and credit union industry. They actively seek out information related to the industry and maintain current knowledge of trends. They use the information to help with their initiatives at the organization.
Team Player
Individuals effective at this competency identify with the larger organizational team and their role within it. They are willing and readily share resources, respond positively to requests from other parts of the organization, and support organizational goals. They have empathy for others’ roles and responsibilities and support all members of the organization.
Dependability / Reliability
Individuals effective at this competency understand the importance of consistently meeting commitments and quality of work. They are able to be trusted to be on-time, prepared, and will make decisions that are aligned with the organization’s purpose, values and goals. They communicate when they cannot meet commitments and make plans to cover any commitments they are missing.
Knowledge and Skills
- High School diploma or equivalent
- 6 months to 2 years’ experience in lending practices and procedures
- Good oral and written communication skills
- Strong mathematical and organizational skills
- Working knowledge of Word and Excel
- Must be able to speak clearly and deliver information in a logical and understandable sequence
- Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
- Must be able to effectively handle multiple, simultaneous, and changing priorities
- National Mortgage Licensing System (NMLS) registration required
ADA Requirements
Physical Requirements
- Perform primarily sedentary work with limited physical exertion and regularly lifting up to 10 lbs.
- Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
- Must be able to routinely perform work on computer for an average of 6-8 hours per day.
- Must be able to work additional hours whenever required or requested by management.
- Must be capable of regular, reliable and timely attendance.
Working Conditions
- Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
- Must be able to prioritize work, maintain engagement and productivity in a remote work environment.
An Equal Opportunity Employer, including disability / veterans.