Loan Operations Support

Description

Established in 1998 in Medford, Oregon, People’s Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon. 

We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, 401k employer contributions, as well as health, dental, vision and life insurance coverage.

This position provides support in the Loan Operations Department, Commercial Loan Department, Consumer/Small Business Lending Center, Mortgage Department and Branches by assisting with set-up and maintenance of loans. Responsible for documenting commercial/consumer loans via an automated software program (Laser Pro) and in accordance with established legal regulations and bank policies and procedures. Ensures correct combinations of documents are prepared and or received for each transaction to secure legal interest of the bank. Perform diverse duties in support of, and in conjunction with, the commercial/consumer loan portfolio maintenance, including but not limited to accurately setting up commercial/consumer loans in computer systems. Provide excellent customer service and administrative support for Commercial Loan Department, Consumer/Small Business Lending Center, Mortgage Department and Branches.

Reports to: Loan Operations Support Manager

Supervises: None

Requirements

Duties and responsibilities:

• Provide friendly, courteous, and professional communication support, including responding to incoming telephone calls, electronic mail, voice mail and fax. 
• Monitor emails in the loan operations cue and respond to requests accurately and in a timely manner. 
• Maintain document request log to ensure loan requests are being completed in chronological order and processed in a timely manner within expected deadlines. 
• Prepare and review loan documents to perfect and secure legal interest of the bank utilizing automated program within established timelines, verifying accuracy of input and documents produced.
• Prepare early disclosures on all consumer and commercial loans and re-disclosures when necessary.
• Assist in identifying HMDA reportable transactions. Determine appropriate coding to complete HMDA data input. Assist in HMDA upload for LAR reporting.
• Board and review new and renewed loans for accuracy in the core system within established timelines.
• Conduct file maintenance and review for accuracy in the core system within established timelines. 
• Review reports, balance loan control, correct loan unpostable items and update loan rates accurately daily.
• Prepare loan payoffs, prepare loan payoff quotes, process payoff entries, close out imaging file, and release collateral within established timelines.
• Assist in adding forced placement of insurance in the core system as directed by Credit Administration.
• Understand flood insurance requirements to assist in adherence to the banks flood policy and procedures.
• Assist in administering bank loan participations.
• Complete monthly certifications accurately and complete all required internet compliance training within established timelines. 
• Attend department and staff meetings as requested.
• Other duties as assigned.

Position Qualifications: 

• Minimum of one (1) year experience in the financial industry preferred, but not required.
• High School diploma or equivalent required. 
• Good oral, written and telephone communication skills.
• Strong proven interpersonal skills in order to provide superior quality service to teammates and customers, supporting the bank’s commitment to fun, professional, service-oriented working/business environment. 
• Ability to effectively work independently and as part of a team, perform quality work and adhere to established timelines with or without direct supervision. 
• Ability to follow instructions and procedures, demonstrate attention to detail and prioritize tasks to meet deadlines.
• Problem-solving skills and ability to tactfully resolve difficult customer situations and deal with a variety of variables. 
• Good knowledge of Consumer, Residential and Commercial Lending.
• Ability to interpret a variety of instructions furnished in written, oral or schedule form. 
• Excellent knowledge of office equipment essential to job performance: scanner, ten-key calculator, personal computer.
• Strong knowledge of computer programs: CSI core operating system, Laser Pro, Word, Excel, Outlook, Internet usage, etc.
• Ability to maintain a satisfactory level of attendance as defined in the attendance policy.
• Ability to look and project a professional image.

The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to criminal history background check, credit check, drug screen and references.

People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call 541-491-8928 or email hr@peoplesbank.bank.