IT Operations Manager

The IT Operations Manager is responsible for the planning, oversight, security, and day-to-day

reliability of Suffolk Transportation’s information technology environment. This role owns IT

operations, cybersecurity posture, network architecture, vendor management, and standards,

and provides leadership and direction to IT support staff.

Role Alignment

The IT Operations Manager supervises IT Specialists and serves as the escalation point for

security incidents, infrastructure issues, and systemic technical problems. The role retains

ownership of strategy, architecture, policy, and vendor decisions, while delegating execution

and frontline support to IT Specialists.

Key Responsibilities

IT Operations & Leadership

• Lead daily IT operations ensuring system uptime and reliability.
• Prioritize workloads and supervise IT Specialists.
• Establish standards, procedures, and documentation.
  
  

Cybersecurity & Risk Management

• Own cybersecurity strategy including endpoint protection, MFA, firewalls, and monitoring.
• Direct incident response and vulnerability remediation efforts.
• Ensure compliance with regulatory and audit requirements.
  
  

Network & Infrastructure Oversight

• Design and approve network and fiber architecture.
• Oversee switches, routers, wireless, VPNs, and firewall environments.
• Coordinate with ISPs and vendors for upgrades and outages.
  
  

Vendor & Budget Management

• Manage IT vendors, contracts, and licensing.
• Develop budgets and lifecycle replacement plans.
  
  

Required Qualifications

• 5 years of progressive IT infrastructure or operations experience.
• Demonstrated experience managing networks, cybersecurity, and IT staff.
• Strong knowledge of Windows, Microsoft 365, and enterprise networking.
  
  

Preferred Qualifications

• Experience in transportation, logistics, or multi-site environments.
• Cybersecurity or network certifications.
  
  

Powered by JazzHR