PACS Application Support - Chicago, IL

Role - PACS Application Support

Location - Chicago, IL

Hybrid - Min 2 - 3 day/week in office/onsite

Qualification -

Strong experience in application support (L1, L2)

Strong experience in DICOM imaging domain

Job Description -

The primary KTLO resource need will be for Merge PACS with PowerScribe One, Fuji Synapse and PowerScribe 360. This role will focus on troubleshooting ServiceNow incidents and working on requests alongside the SMEs for these applications. Having this coverage will allow the analysts to dedicate their time fully to Project PaSSPort tasks.

The responsibilities would include:

• Partnering with me to provide updates to operational stakeholders for these applications.
• Working with vendors on migration clean-up (e.g., duplicate studies) and opening cases with application vendors when needed for resolution.
• Triaging Imaging Informatics tickets in ServiceNow throughout the day.
• Attend team huddles and operational meetings as needed.

Examples of current tickets include:

• Pulling images from VNA to Merge PACS
• Investigating why a report is not final in Epic

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